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Front Office Specialist
2 months ago
Our Vision
- To be the most respected & trusted healthcare care providerOur Mission
- To make great healthcare affordableValues
- CHEERS (Continual Improvement, Heartfelt Personal touch, Ethical, Empathetic Care, Real Accountability, Service Excellence)
Qualifications:Education:
High school diploma or equivalent. A degree in Hospitality Management or a related field is preferred.Experience:
2-4 years of experience in front office operations and billing within the hospitality industry.
Role Overview:The Front Office cum Billing Executive is responsible for managing the front desk operations, including guest check-in and check-out, as well as handling billing and payment processes. This role requires a professional who can deliver excellent customer service, manage reservations, and ensure accurate billing and financial transactions, creating a seamless experience for guests.
Key Responsibilities:
Front Office Operations:Welcome guests upon arrival and ensure a smooth check-in and check-out process.Manage room reservations, cancellations, and modifications.Provide information about hotel services, facilities, and amenities.Handle guest inquiries, complaints, and requests promptly and professionally.Coordinate with housekeeping and other departments to ensure room availability and readiness.Billing & Financial Transactions:Prepare and present accurate guest bills, ensuring all charges are correctly recorded.Process payments, including cash, credit/debit cards, and other payment methods.Handle foreign currency exchange, if applicable.Maintain and balance cash drawers, ensuring accuracy and accountability.Generate daily revenue reports and ensure all financial records are up-to-date.Customer Service:Provide exceptional customer service by anticipating and responding to guest needs.Assist guests with any special requests, such as transportation arrangements or dining recommendations.Resolve guest issues or escalate them to the appropriate department or manager.Administrative Duties:Maintain accurate records of guest information, room assignments, and billing details.Prepare and update occupancy and revenue reports.Coordinate with the finance department to reconcile billing discrepancies and ensure proper documentation.Assist in maintaining a clean and organized front desk area.Collaboration & Communication:Work closely with other departments, including housekeeping, maintenance, and food and beverage, to ensure guest satisfaction.Communicate effectively with team members to provide seamless service.Attend regular staff meetings and training sessions as required.
