Nextuple - Product Support Engineer
1 month ago
Technical Proficiency :
- Basic understanding of the Nextuple technology stacks involved
- ELK (Kibana), Mongo DB, Kafka queues, Kubernetes (containerization)
- Knowledge of productivity software such as Microsoft Office suite, email clients, web browsers, etc.
- Ability to navigate and troubleshoot basic issues related to Nextuple tech stack and products
- Active listening skills to understand user issues and concerns accurately.
- Patience and ability to remain calm under pressure, especially when dealing with frustrated or non-technical users.
- Ability to explain technical concepts in simple terms to users with varying levels of technical expertise.
- Strong analytical skills to identify and diagnose technical problems effectively.
- Methodical approach to troubleshooting issues, including the ability to ask relevant questions to gather information.
- Capacity to follow documented procedures and workflows for issue resolution.
- Resourcefulness in finding solutions independently or escalating complex issues to higher support tiers when necessary.
- Ability to manage multiple tasks simultaneously and prioritize them based on urgency and impact on users.
- Efficient time management to ensure timely resolution of support tickets within established service level agreements (SLAs).
- Understanding of knowledge management systems or ticketing platforms to maintain accurate records of support interactions.
- Collaboration skills to work effectively with other members of the support team, as well as with colleagues from different departments.
- Willingness to share knowledge and best practices with peers to improve overall team performance.
- Ability to adapt to evolving technologies and changing support processes.
- Eagerness to stay updated with the latest IT trends, tools, and techniques through self-study, formal training, or professional development opportunities.
(ref:hirist.tech)
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Nextuple - Product Support Engineer
1 month ago
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Bangalore, India Nextuple Full timeBe part of something bigger Nextuple is a technology company with deep domain experience in Retail and Supply Chain. Nextuple brings an innovative approach and solution to Ecommerce operations and fulfillments, focusing on quality, efficiency, and consistency for customers and partners. Nextuple is rapidly expanding in its digital offerings and is in need of...
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