Product Support Engineer
4 weeks ago
Join us on our exciting journey IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. The Analytics Center of Excellence: Our new Analytics Center of Excellence (ACOE) harnesses our global healthcare insights, working closely with our clinical and therapeutic experts to power evidence-driven design, speed site activation and recruit the right patients, faster. This is a new unit within our business, integrated within Clinical Operations. We’re using big data and advanced analytics to derive insights that transform clinical development and bring new medicines to patients faster through successful trial delivery. This multi-functional team is an innovation for our business, requiring entrepreneurial and independent thinking to build our capability. Unique and with a global view, this Center of Excellence is a chance to revolutionize the clinical research industry. Purpose of the Job: We are hiring the ACOE-TSE team. This team is responsible for effective and timely resolution of business and technical queries for product users. These queries are related to multiple ACOE products and offerings which involve advanced analytics on the big data assets and AIML. The overall role of the incumbent is to understand and satisfactorily resolve the queries; to provide an informative and supportive first point of contact, and to assist all our stakeholders in making the best use of products from the ACOE team. Principal Accountabilities: 1. Technical System Engineering (TSE) plays crucial role in ensuring that users of Analytics Centre of Excellence (ACOE) products and services receive timely resolution for the issues 2. Single point of contact (provides L1 and L2 technical support) for the product user community of several Analytics Centre of Excellence (ACOE) products. 3. Team is involved in assessing & resolving issues/query raised (on Service-Now VIA platform) by product users and proactively work with product team (includes Product manager and development team) for timely resolution. 4. Analyzing and identifying technical issues (both frontend & backend) reported by users and providing solution to the same, either through direct assistance or by guiding users through troubleshooting steps Copyright © 2024 IQVIA. All Rights Reserved. Confidential and Proprietary. Page 1 5. Team is also responsible for developing and maintaining a comprehensive knowledge base of FAQs and troubleshooting guides. 6. Keeping documentation up to date based on new product releases, features etc. 7. Keeping users informed about knows issues, product updates and resolutions. 8. Tracking Key performance indicators (KPIs) by publishing various product dashboards 9. Collaborating with Product users, dev teams, and other up/down stream applications for a unified customer experience 10. Regular connects with product managers/teamsfor effective resolution of users’ issues/queries 11. Drive continuous improvement & provide key health indicatorsfor the products. 12. Ensuring smooth product operations Qualifications: • Bachelor’s or master’s degree in engineering, Computer Science or related field. • Strong analytical and problem-solving skills. • Excellent communications and interpersonal abilities • Ability to work effectively in a team environment. • Eagerness to learn and adapt to new technologies and tools. Preferred skills: • Familiarity with software development methodologies. • Basic understanding of engineering principles and processes. • Prior internship or project experience in a technical role is a plus. Benefits: • Opportunity for professional growth and development. • Mentorship from experienced engineers and technical experts. • Exposure to cutting-edge technologies and projects. • Competitive salary and benefits package. If you are a recent college graduate with a passion for technology and a desire to launch your career in a dynamic environment, we encourage you to apply for this role.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at
-
Production Support Engineer
2 months ago
bangalore, India StoneX Full timeOverview Job Description : Production Support Engineer Position Purpose: The Senior Application Support is a member of the Prod Application team part of Payments team, who takes responsibility for the production environment of all the assigned applications on the Payments landscape and ensure the PROD environment is stable from Business...
-
Senior Product Support Engineer
3 weeks ago
bangalore, India Dialpad, Inc. Full timeAbout Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice,...
-
Senior Product Support Engineer
4 weeks ago
bangalore, India Dialpad, Inc. Full timeAbout Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice,...
-
Product Support Engineer
3 weeks ago
Bangalore, India TalentXo Full timeJob Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...
-
Product Support Engineer
2 months ago
bangalore, India TalentXo Full timeJob Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...
-
Product Support Engineer
2 months ago
Bangalore, Karnataka, India Talentxo Full timeJob Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...
-
Product Support Engineer
2 months ago
Bangalore, India TalentXo Full timeJob Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...
-
Production Support Engineer
7 days ago
bangalore, India Autonomo Technologies Full timeProduction Support Engineer - Platform Engineering Are you ready to be at the forefront of reshaping the retail landscape with cutting-edge AI technology? Autonomo, a visionary company recognized by Harvard, is leading the charge towards a checkout-free future. Imagine a world where waiting in line at the checkout is a thing of the past—where customers...
-
Product Support Engineer
3 weeks ago
bangalore, India HCLSoftware Full timeExperience: 6+ yearsPosition Title : Product Support EngineerLocation : Bangalore/Pune, IndiaNote: Send resumes to: Coverage Region : Global (Rotational shift)KEY RESPONSIBILITIES1. Taking ownership of customer issues reported and seeing problems through to resolution.2. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system...
-
Product Support Engineer
3 weeks ago
bangalore, India HCLSoftware Full timeExperience: 6+ yearsPosition Title : Product Support EngineerLocation : Bangalore/Pune, IndiaNote: Send resumes to: Coverage Region : Global (Rotational shift)KEY RESPONSIBILITIES1. Taking ownership of customer issues reported and seeing problems through to resolution.2. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system...
-
Lead Product Support Engineer
4 days ago
bangalore, India Pixis Full timeAbout Pixis:Pixis is a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Since its inception, Pixis has been on a mission to develop powerful AI infrastructure that equips marketers across countries with robust plug-and-play AI...
-
Lead Product Support Engineer
4 days ago
bangalore, India Pixis Full timeAbout Pixis: Pixis is a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Since its inception, Pixis has been on a mission to develop powerful AI infrastructure that equips marketers across countries with robust plug-and-play AI...
-
Senior Product Support Engineer
3 weeks ago
bangalore, India Acqueon Full timeWho we are:Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
-
Senior Product Support Engineer
4 weeks ago
bangalore, India Scrut Automation Full timeAbout the Job, The Senior Product Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...
-
Product Support Engineer
3 weeks ago
bangalore, India Hitachi Vantara Full timeThe Role • Be an advocate for our customers• Provide product support for installation, configuration, and implementation of the Pentaho Software Suite • Provide clear, crisp communication to clients in understandable, easy to follow directions• Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions...
-
Product Support Engineer
4 weeks ago
bangalore, India Hitachi Vantara Full timeThe Role • Be an advocate for our customers• Provide product support for installation, configuration, and implementation of the Pentaho Software Suite • Provide clear, crisp communication to clients in understandable, easy to follow directions• Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions...
-
Data Engineer
2 days ago
Bangalore, Karnataka, India Quikdy Full timeWe are hiring for below requirement. Experience : 8+Years. Relevant : 6 years must. Location : Bangalore WFO. At a high level : . Production Support entails fixing any issues that arise on their live Data & Analytics Environment, running today. Support Engineers are able to look at infrastructure (cloud servers), ETL code or datasets and assess issues -...
-
Product Support Engineer
4 weeks ago
bangalore, India CodeVyasa Full timeLooking for Product Support Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 3 yrs. of experience. There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years...
-
Senior Lead Engineer
4 weeks ago
bangalore, India Raytheon Technologies Full timeUnspecified Overview: This position is for a Principal Engineer, Product Support Engineering, Aftermarket Technical Services with sound nacelle product knowledge and expertise in providing technical solutions on all Collins Aerostructures commercial nacelle hardware. Senior Lead Engineer (P3) – Product Support Engineering Primary Job...
-
Windows Support(Production Support Engineer)
7 days ago
bangalore, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full timeJob Title: Production Support Engineer - Windows Systems & Peripherals Hyderabad/Chennai/Banglore Experience (Years) :4 (Min) - 10 (Max) Required Skills and Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. Proven experience in supporting Windows server and desktop environments. Strong technical skills...
