Production Support Engineer

1 week ago

bangalore, India Autonomo Technologies Full time

Production Support Engineer - Platform Engineering


Are you ready to be at the forefront of reshaping the retail landscape with cutting-edge AI technology? Autonomo, a visionary company recognized by Harvard, is leading the charge towards a checkout-free future. Imagine a world where waiting in line at the checkout is a thing of the past—where customers can walk in, grab what they need, and leave hassle-free.


At Autonomo, we're committed to leveraging computer vision software to empower retailers and streamline the shopping process. Our mission is to push the boundaries of technology and deliver an unparalleled retail experience for our customers. With headquarters strategically located in the United Kingdom and Germany, Autonomo offers a dynamic and global work environment.


If you're passionate about technology, innovation, and shaping the future of retail, Autonomo is the place for you.


About the Job:


We are seeking a dedicated Production Support Engineer to join our dynamic team in Bangalore. This role involves providing technical support to ensure operational continuity, handling support requests, managing communication with customers, and coordinating with various teams to resolve issues efficiently. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude.


Responsibilities:

Support and Maintenance:

  • Handle support requests from our operations teams and customers.
  • Provide technical support to ensure operational continuity.
  • Implement workarounds to limit customer downtime and ensure the implementation of permanent solutions.


Customer Communication:

  • Manage communication related to assigned customer accounts.
  • Interface with customers for all incidents, both internal and external.
  • Flexible working hours to support P1 user incidents 

Coordination and Collaboration:

  • Coordinate issues internally and with outsourced partners, service providers (Internet Service Providers, International Long Distance/National Long Distance telecom carriers), and on-site teams.
  • Participate in or organize Technical Call Bridges to address technical diagnostics and collaboration with customers and partners.
  • Coordinate with customer/partner Single Point Of Contact for all technical aspects, including hardware/VM/software installation/configuration.


Documentation and Reporting:

  • Maintain up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, and other general-use information.
  • Maintain connectivity and account details from a support perspective to provide efficient support.
  • Manage incident reporting and Root Cause Analysis preparation.


Operational Excellence:

  • Ensure SLAs exceed customer contract levels.
  • Execute tasks allocated by the reporting manager in a timely manner.
  • Multitask and handle various tasks based on priority.
  • Coordinate with the installation team for all on-site tasks, including store installation and services deployment.
  • Coordinate with customer L1/NOC teams for basic and detailed level filtration and troubleshooting.

Requirements:

  • Minimum 4 years of professional experience in L2 support.
  • Experience working with Java, Python, Node.js, SQL, and NoSQL. Experience in Python and Go is a plus.
  • Experience in troubleshooting production systems and developing scripts using Python, Groovy, or equivalents.
  • Relevant experience in troubleshooting issues in large, complex systems.
  • Strong understanding of backend frameworks like Spring, microservices principles, OAuth, REST principles, database fundamentals, SQL optimization, MongoDB optimizations, ORM, performance tuning, and troubleshooting.
  • Expertise in managing third-party dependencies and resolving dependency conflicts.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and teamwork abilities.
  • Ability to thrive in a fast-paced, agile environment.
  • Positive mindset and proactive attitude.


What Makes Us Special?


Innovative Collaboration:

Work with intelligent and ambitious colleagues in a startup atmosphere, where your input significantly shapes our success.


Rapid Growth:

Join a rapidly expanding tech company that stands at the forefront of the retail revolution.


Empowerment and Autonomy:

 Enjoy the freedom to lead projects that align with your skills and interests.


Global Team:

Collaborate with a diverse global team, benefiting from a rich tapestry of backgrounds and experiences.


Employee Stock Ownership Program (ESOP):

 Engage in our ESOP and directly share in the success of our efforts.


Something Truly Special:

 Contribute to groundbreaking innovations, collaborate with a talented team, and share in the success of our AI business.


Company Benefits: Salary + ESOP

Ready to embark on a journey of innovation with Autonomo? Apply now and be part of reshaping the future of retail technology


We encourage every qualified person to apply regardless of their age, gender identity, ethnicity, sexual orientation, disability status, or religion. We celebrate diversity and are excited about building teams that represent a variety of backgrounds, perspectives, and skills. All employment is decided based on qualifications, merit, and business needs.



  • Production Support Engineer

    2 months ago

    bangalore, India StoneX Full time

    Overview Job Description : Production Support Engineer Position Purpose: The Senior Application Support is a member of the Prod Application team part of Payments team, who takes responsibility for the production environment of all the assigned applications on the Payments landscape and ensure the PROD environment is stable from Business...

  • Product Support Engineer

    3 weeks ago

    bangalore, India IQVIA Full time

    Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human...

  • Product Support Engineer

    4 weeks ago

    bangalore, India IQVIA Full time

    Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human...

  • Senior Product Support Engineer

    1 month ago

    bangalore, India Dialpad, Inc. Full time

    About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice,...

  • Senior Product Support Engineer

    3 weeks ago

    bangalore, India Dialpad, Inc. Full time

    About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice,...

  • Product Support Engineer

    3 weeks ago

    Bangalore, India TalentXo Full time

    Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Product Support Engineer

    2 months ago

    bangalore, India TalentXo Full time

    Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Product Support Engineer

    2 months ago

    Bangalore, Karnataka, India Talentxo Full time

    Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Product Support Engineer

    2 months ago

    Bangalore, India TalentXo Full time

    Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Product Support Engineer

    4 weeks ago

    bangalore, India HCLSoftware Full time

    Experience: 6+ yearsPosition Title : Product Support EngineerLocation : Bangalore/Pune, IndiaNote: Send resumes to: Coverage Region : Global (Rotational shift)KEY RESPONSIBILITIES1. Taking ownership of customer issues reported and seeing problems through to resolution.2. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system...

  • Product Support Engineer

    3 weeks ago

    bangalore, India HCLSoftware Full time

    Experience: 6+ yearsPosition Title : Product Support EngineerLocation : Bangalore/Pune, IndiaNote: Send resumes to: Coverage Region : Global (Rotational shift)KEY RESPONSIBILITIES1. Taking ownership of customer issues reported and seeing problems through to resolution.2. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system...

  • Lead Product Support Engineer

    6 days ago

    bangalore, India Pixis Full time

    About Pixis:Pixis is a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Since its inception, Pixis has been on a mission to develop powerful AI infrastructure that equips marketers across countries with robust plug-and-play AI...

  • Lead Product Support Engineer

    7 days ago

    bangalore, India Pixis Full time

    About Pixis: Pixis is a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Since its inception, Pixis has been on a mission to develop powerful AI infrastructure that equips marketers across countries with robust plug-and-play AI...

  • Senior Product Support Engineer

    3 weeks ago

    bangalore, India Acqueon Full time

    Who we are:Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...

  • Senior Product Support Engineer

    1 month ago

    bangalore, India Scrut Automation Full time

    About the Job, The Senior Product Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...

  • Product Support Engineer

    3 weeks ago

    bangalore, India Hitachi Vantara Full time

    The Role • Be an advocate for our customers• Provide product support for installation, configuration, and implementation of the Pentaho Software Suite • Provide clear, crisp communication to clients in understandable, easy to follow directions• Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions...

  • Product Support Engineer

    1 month ago

    bangalore, India Hitachi Vantara Full time

    The Role • Be an advocate for our customers• Provide product support for installation, configuration, and implementation of the Pentaho Software Suite • Provide clear, crisp communication to clients in understandable, easy to follow directions• Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions...

  • Product Support Engineer

    2 hours ago

    bangalore, India Hitachi Vantara Full time

    The Role • Be an advocate for our customers• Provide product support for installation, configuration, and implementation of the Pentaho Software Suite • Provide clear, crisp communication to clients in understandable, easy to follow directions• Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions...

  • Data Engineer

    4 days ago

    Bangalore, Karnataka, India Quikdy Full time

    We are hiring for below requirement. Experience : 8+Years. Relevant : 6 years must. Location : Bangalore WFO. At a high level : . Production Support entails fixing any issues that arise on their live Data & Analytics Environment, running today. Support Engineers are able to look at infrastructure (cloud servers), ETL code or datasets and assess issues -...

  • Senior Lead Engineer

    1 month ago

    bangalore, India Raytheon Technologies Full time

    Unspecified Overview: This position is for a Principal Engineer, Product Support Engineering, Aftermarket Technical Services with sound nacelle product knowledge and expertise in providing technical solutions on all Collins Aerostructures commercial nacelle hardware. Senior Lead Engineer (P3) – Product Support Engineering Primary Job...