Verint engineer
3 weeks ago
Essential Functions:• Design, build, deploy and configure WFO platforms in multiple environments including global data centers, private hosted cloud and on premise locations• Consultative ability to extract business requirements from clients• Possess a strong command of WFO technologies, server components, desktop applications and telephony integrations.• Strong documentation skills• Develop and review best practice implementation processes• Self-directed and able to work independently to meet deadlines• Participate in on-call rotation Additional Specific Duties and Responsibilities• Communicate status of implementation projects to WFO Project Manager, Client Managers, management, and other parties in a timely fashion.• Technical resource for WFO Implementation tasks, including server and operating system issues and network connectivity issues.• Perform training for customers on WFO server maintenance and PC client loading.• Perform application upgrades on WFO servers.• Provide on-site and remote support for hardware and operating system problems. RequiredQualifications:• Verint Work Force Optimization Certification• Minimum 5 years technical experience with Windows and Active Directory system administration• Strong experience with WFO, PBX, Dialer, ACD, CTI, Vo IP, IVR/VRU and Call Center practices• 5 years of WFO software installation, configuration and administration, especially in a multi-tenant cloud environment• Ability to troubleshoot issues within the above systems and consult on corrective measures• Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat, JBoss etc.• Experience with the latest version of MS SQL: database structure, administration, performance tuning and scripting• Knowledge of Microsoft Windows Server operating systems and network topology• Knowledge of Linux OS’s and associated technologies• Excellent verbal and written skills Desired/Preferred Qualifications• Knowledge of Work Force Management or Analytics is highly desired• VMware knowledge• Knowledge of Apache web servers and SSL certificates
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Product Support Engineer
2 days ago
Bengaluru, Karnataka, India Verint Full time ₹ 6,00,000 - ₹ 18,00,000 per yearGeneral Description / Overview of RoleThe purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related...
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Product Support Engineer
3 weeks ago
Bengaluru, India Verint Full timeGeneral Description / Overview of Role The purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related...
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Product Support Engineer
3 weeks ago
Bengaluru, India Verint Full timeGeneral Description / Overview of Role The purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related...
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Application Consultant
3 weeks ago
Bengaluru, India Verint Full timeJob Description : The Application Consultant is responsible for providing professional, creative, energetic and thorough experience for internal and external customers of Verint. The role is responsible for consulting customers both in person and virtually and delivery of training for multiple Verint solutions. Principal Duties and Essential...
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Application Consultant
3 weeks ago
Bengaluru, India Verint Full timeJob Description : The Application Consultant is responsible for providing professional, creative, energetic and thorough experience for internal and external customers of Verint. The role is responsible for consulting customers both in person and virtually and delivery of training for multiple Verint solutions. Principal Duties and Essential...
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Associate Software Engineer
3 weeks ago
Bengaluru, India Verint Full timeAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our...
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Associate Software Engineer
3 weeks ago
Bengaluru, India Verint Full timeAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our...
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Application Consultant
1 week ago
Bengaluru, India Verint Systems Full timeJob Description Educational Qualifications: - An undergraduate degree in computer science, engineering, or a similar discipline. - Experience with Verint applications - Good understanding of contact center telephony environments - Consulting experiencing with customers - Proven ability tgain consensus of others, proven leadership skills Principal Duties and...
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Bengaluru, India Verint Full timeAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our...
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Principal Software Engineer
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Bengaluru, India Verint Full timeAt Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our...
