Application Consultant

2 days ago

Bengaluru, India Verint Systems Full time

Job Description Educational Qualifications: - An undergraduate degree in computer science, engineering, or a similar discipline. - Experience with Verint applications - Good understanding of contact center telephony environments - Consulting experiencing with customers - Proven ability tgain consensus of others, proven leadership skills Principal Duties and Essential Responsibilities: - Maintain fluency with Verint Applications. - Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry. - Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology. - Provide best practice, optimization and assessment consulting. - Work together with others within Verint as part of the deployment process but alsthelp troubleshooting as subject matter experts. - Schedule and organize events related tthe Application consultancy. - Introduce, configure, and train assigned customers tVerint Applications and onboard them sthat their engagement is robust and primed for ongoing satisfaction, retention, and renewal. - Configure, review, and test configuration and usage of Verint Applications. - Create, review, and update documentation. - Provide regular updates tcustomers with progress. - Collaborate with appropriate team members as part of the deployment process but alsthelp troubleshooting as subject matter experts. - Provide thorough and complete documentation of the consultancy events and results. - Perform administrative tasks such as but not limited ttimely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines. - Deliver Instructor Led Training tour customers for Verint solutions. - Other responsibilities as assigned by management.

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