Team Lead
1 month ago
Company Overview
Akshar School Solutions Private Limited is a one-stop-shop for all school needs, offering a wide range of branded school supplies like uniforms and accessories at affordable prices. Our mission is to provide the best-in-class, simple, easy-to-use, and intuitive solution to the learning and management system for schools. With over 51-200 employees, we strive to create a seamless experience for students, parents, and schools.
Job Overview
We are looking for an experienced and enthusiastic Team Lead to join our team at Akshar School Solutions Private Limited. As a Team Lead, you will be responsible for leading and managing a team of professionals to achieve team goals and deliver excellent customer service. This is a full-time position based in Hyderabad, Telangana.
Qualifications and Skills
- 4-6 years of experience in a similar role, preferably in the retail office equipment industry
- Strong leadership and team management skills
- Experience in IVR system setups and integration with CRM
- Excellent customer service and follow-up skills
- Ability to coordinate and collaborate with internal teams
- Proficiency in conducting ERP software demos
- Good communication and interpersonal skills
- Ability to adapt to new technologies and systems
Roles and Responsibilities
- Lead and manage a team of professionals to achieve team goals
- Provide guidance and support to team members, ensuring their professional development and growth
- Collaborate with other team leads and departments to ensure smooth operations and effective communication
- Monitor team performance, provide feedback, and implement corrective actions when necessary
- Develop and maintain excellent customer relationships through effective communication and follow-up
- Stay updated with new updates on WhatsApp and IVR systems
- Coordinate with internal teams for RTO, RMA, and new orders with address changes
- Conduct ERP software demos for clients
- Set up and integrate IVR systems with CRM
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