Senior Voice Operations Engineer

1 month ago


Bengaluru, India LTIMindtree Full time

Job Title

Senior Voice Operations Engineer

Location

India Responsible for all EMEA Voice services

Must Have Technical Skills

1 Cisco UC Platforms

o CUCM up to version 14

o Unity Connection

o UCCE version 12

o CUIC

o Expressway

o 3rd party applications 2Ring Acqueon Outbound Dialler Campaign Manager Verba Verint

2 AdvancedExpert Level HandsOn Experience

o Cisco UCCE with appropriate trainingcertifications

3 Technical Expertise

o E164 dial plan Translation Route Patterns Calling Search Space Partitions

o BULK Administration Tool BAT

o Jabber deployment on mobile and laptop

o IVR and Menu options within Unity Voice Mail

o Voice over IP Protocols SIP H323 MGCP SCCP

o Legacy Voice Protocols ISDN QSIG

o Debugging voice gateway including QSIG SIP protocols

Nice to Have Technical Skills

1 Voice Recording Systems

o Verba Verint

2 3rd Party Applications

o 2Ring Acqueon Outbound Dialler Campaign Manager

3 CrossTraining Potential

o Working as part of a Network and Voice team with potential to crosstrain

Soft Skills

1 Communication

o Ability to communicate at all levels End users Office Regional Managers

o Providing internal training and update workshops

2 Team Collaboration

o Maintaining and encouraging working relationships with other departments

o Knowledge transfer and creating designbuild documentation

3 ProblemSolving

o Technical fault finding and incident management

o Providing diagnosis and resolution of voice incidents

4 Project Management

o Overseeing daytoday management of the Voice estate

o Implementing change in a controlled manner

o Ensuring CMDBdocumentation is up to date

Project Overview

The role involves both operational support and project work

Projects include office relocations expansion and developmentdeployment of new telephony services

The individual will lead projects handle upgrades installations and provide highlevel support

Responsibilities Overview

Provide Level 23 support for UK voice systems

Act as an SME for UCCE and CUCM

Recommend and implement improvements for the voice estate

Diagnose and resolve voice incidents

Maintain high levels of networkvoice availability and resilience

Manage the Voice estate and recommend improvements

Ensure work quality and adherence to company standards

Maintain uptodate CMDBdocumentation

Deploy and maintain corporate standards

Follow internal policies and procedures

Critical Dependencies

1 Experience

o Demonstrable handson project involvement

o Leading projects rather than assisting

o Supporting largescale deployments

2 Location

o Responsible for all EMEA Voice services

o Providing Level 23 support for all UK voice systems

Must Needed Experience

Indepth experience with Cisco UC platforms including CUCM up to version 14 Unity Connection UCCE version 12 CUIC Expressway and 3rd party applications such as 2Ring Acqueon Outbound Dialler Campaign Manager and Verba Verint

AdvancedExpert level handson experience in Cisco UCCE with appropriate trainingcertifications

Demonstrable handson project involvement including leading projects rather than assisting

Experience in upgrading and installing Cisco UC solutions

Supporting largescale deployments on a daytoday basis



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