Assistant Manager
3 weeks ago
Basic Function Oversee and manage day-to-day operations to ensure all SLA metrics are metImplement company policies in all areas of the operations establish goals for each team and monitor each team’s performance and compared against Key Performance Indicators.Recommend measures that will improve team performance and communicate clearly with Associates / Sr. Associates client expectations and accountability.Coordinate and participate in the completion of all production standards and/or makes recommendations for improvements in overall production, including policies and procedures.Recognize performers and recommend development plan for qualified performers.Ability to manage a US client independentlyEvolve job responsibilities and establish accountability for all production activities in consultation with respective senior management at EXLScreening and recruitment of production staff in consultation with HR.Plan staff training and development programs – both internal and external in consultation with HR, relate the same to specific job requirements and develop process to institutionalize the learning.Managing all employee issues / queries relating to Operations, HR, Administration, Finance etc. Build a very transparent and open work environment respecting individual initiatives and contributions.Completion of employee confirmation review as per standard process, Half yearly and Annual performance review, recommendations for promotions / compensation fitment etc. Timely completion of the task to be ensured.Authorize employee leave and holidays, plan alternate / skeleton staff deployment that would result in least disruption to customer deliverables. Implementation of all employee related policies and procedures.Essential FunctionsAbility to build and work in a process driven environment and one who strictly enforces process discipline.Target driven and deliver quality output adhering to agreed time schedules.Strong people management skill and ability to drive Team culture and performanceQuality and time consciousPrimary Internal InteractionsEstablish communication channels that would enable smooth flow and completion of activities. Lead daily meetings with the team members to review daily statistics, process updates, including operational issues and share any necessary newsPrimary External InteractionsDay on day communication (written or verbal) with client supervisors and SMEs as neededJoin and participate in weekly review with US clients. Give performance update on the client call and answer any questions asked
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Assistant Manager
2 weeks ago
Kochi, India MCMILLAN TECHNOLOGIES AND CONSULTANCY SERVICES PRIVATE LIMITED Full timeOperations Assistant responsibilities include: Acting as second-in-command to the Manager and taking care of all duties in their absence Assisting the Manager with operational issues Scheduling meetings and team building sessions as required Job brief We are looking for an Operations Assistant to join our team and help our leaders and staff complete...
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Assistant Manager
5 days ago
kochi, India Sea blue shipyard Ltd,Vypin Full timeJob Title: Assistant Manager (Ship Repair, Refit, New Shipbuilding)Vacancies: 2Experience: Minimum 5 YearsLocation: KochiJoining: ImmediateJob Description:We are seeking dynamic and experienced Assistant Managers to oversee ship repair, refit, and new shipbuilding operations. The ideal candidates should have hands-on experience in managing shipyard projects,...
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Assistant Manager
2 days ago
Kochi, India Hyatt Corporation Full timeAssistant Manager - Housekeeping Grand Hyatt Grand Hyatt Kochi IN - KL - KochiHousekeeping/LaundryEntry Level ManagerFull-timeReq ID: KOC LocalSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...
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Assistant Manager
2 days ago
Kochi, India Hyatt Corporation Full timeAssistant Manager - Human Resources Grand Hyatt Grand Hyatt Kochi IN - KL - KochiHuman ResourcesEntry Level ManagerFull-timeReq ID: KOC LocalSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...
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Manager/Assist Manager
3 days ago
kochi, India Zigsaw Full timeManager/Assist Manager - Business DevelopmentCompany OverviewZigsaw is a growing and innovative company that operates in the cyber security, networking, and server storage domain. We are committed to providing the best services to our clients and building long-term relationships with them.Role and ResponsibilitiesMeet existing and new customers (Enterprise &...
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Assistant Manager
5 days ago
Kochi, India Policybazaar.com Full timeAbout the JobAs an Assistant Manager - Operations (Sales), you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team 50 + including associate and TL reporting to you, optimizing sales performance, and collaborating with...
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Assistant Manager
5 days ago
Kochi, India Policybazaar.com Full timeAbout the JobAs an Assistant Manager - Operations (Sales), you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team 50 + including associate and TL reporting to you, optimizing sales performance, and collaborating with...
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Assistant Manager
5 days ago
Kochi, India Policybazaar.com Full timeAbout the JobAs an Assistant Manager - Operations (Sales), you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team 50 + including associate and TL reporting to you, optimizing sales performance, and collaborating with...
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Assistant Manager
5 days ago
kochi, India Policybazaar.com Full timeAbout the JobAs an Assistant Manager - Operations (Sales), you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team 50 + including associate and TL reporting to you, optimizing sales performance, and collaborating with...
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Assistant Manager
4 weeks ago
Kochi, India Policybazaar.com Full timeAbout the JobAs an Assistant Manager - Operations (Sales), you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team, optimizing sales performance, and collaborating with clients to achieve business objectives. This role...
