Executive - Customer Order Service

2 weeks ago

delhi, India Carestream Health India Pvt. Ltd. Full time
Position Description
• Ability to place orders in SAP system
• Strong problem-solving skills and ability to follow-up on issues. Review all customer
purchase orders for DO, CR, Service upgrades and accessories
• Interacts directly with worldwide country contacts, Supply chain & Logistics, Master
Data, Credit Dept, Warehouse operations, and Carestream transportation area to ensure
all order/shipment requirements are properly communicated and adhered to.
Duties & Responsibilities:
• Processing and monitoring in SAP the orders placed by the customers via e-Mail, shop
Carestream, C4C portals, ensuring the data is correct, in order to achieve a high
satisfaction level.
• Offering customers/stake holders/country and functional representatives support, being
the focal point for any order related customer inquiries via telephone and e-mail.
• Ensure KPIs are met whilst delivering continuous improvements in customer satisfaction.
• Acts as one contact to the Customers/ stakeholders/ country and functional
representatives, communicating all relevant information and ensuring customer
satisfaction.
• Coordinating the return process of CSH Products (Media and Equipment).
• Carry out the timely and accurate invoicing of Sales Orders within the terms of customer
contract and support revenue activities through the provision of timely and accurate
data.
• Monitors the blocked Sales orders on a daily basis.
• Constantly runs reports (according to the agreed procedures) and identifies solutions.
• Constant involvement in the process improvement.
• Ensures that Carestream policies, legal regulations and audit requirements are met and
maintained.
• Provides Audit and Quality team/ experts the required documentation, making sure that
changes to the order, confirmations and approvals are properly archived
• Applies the approval matrix, and error codes correctly.
• Performs Transaction Monitoring and Quality checks for the countries in his/ her
responsibility.
• Participate as and when required in all process related calls/ meetings organized by
stake holders/ functional leaders in order to stabilize the process or to implement new
process changes
• Preparing Export documentation for drop and Direct shipments.
• Manage Letter of Credit Transactions
• Create Financial Documents in SAP (Deferrals, Adjustments)
• Collect relevant documents from Logistics (POD) & customer’s (Acceptance email) to
trigger Invoicing process
• Handle Customer/ Stakeholder complaints
• Participation in specific projects (as and when need arises) & actively involving in UAT
testing for results.
Skills & Experience:
• Strong customer focus
• Good attention to detail
• Adequate knowledge in SAP transactions & implications
• Ability to multi-task and prioritize activities
• Strong inter-personal skills and a good team player
• Proactiveness
• Strong Verbal and Written communication
• Self confidence and independence in taking decisions
• Punctuality

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