Customer Service Executive

3 weeks ago


Delhi, India A.R.S Full time

JOB TITLE: Customer Service Executive

JOB LOCATION: Burari, Delhi

EXPERIENCE: 3-5 years

CTC: 25-27k per month

JOB SUMMARY:
Acting as a communication link with the customer. Managing order information and documentation.

Working in coordination with the PPC and Sales departments to execute orders.

REPORTING TO: HR Manager

RESPONSIBILITIES:
Customer service
- Building sustainable relationships and trust with customers through open and interactive

communication on all channels
- Assisting customers with placement of orders, cancellations, queries, returns and resolution

of complaints
- Keeping records of customer interactions, recording customer information and updating

related documents
- Filling vendor forms for customers, getting customer registration forms filled and preparing

product or other declarations for customers
- Communicating ETD, LR number and other details to salespersons/customers regarding their

orders

Internal process
- Coordinating with Production Planning & Control (PPC) Department and Sales Department
- Maintaining Purchase Order and Purchase Order Details folders
- Tracking ETD, LR and Dispatch sheets for order status
- Preparing and maintain Technical and Material Safety Data Sheets for products
- Account reconciliation and following up on outstanding payment with Sales department

and/or customer
- Learning about the company’s products and remaining up to date with related changes (like

updating Price List from time to time)

SKILLS REQUIRED:

- Active listening
- Adaptability
- Attention to detail
- Conflict resolution skills
- Customer centric mindset
- Effective communication skills
- Responsiveness
- MS Excel, Gmail & Cloud software proficiency
- Maintaining confidentiality

**Salary**: ₹25,000.00 - ₹27,000.00 per month



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