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Customer Success Regional SPOC
3 months ago
Role Overview:We are seeking an experienced professional to take on the role of Customer Success Regional SPOC. You will be the primary contact for educational institutions within your region, ensuring smooth onboarding, seamless communication, and strong relationships.
Key Responsibilities:- Lead the implementation and seamless onboarding process between institutes and our platform.- Conduct comprehensive training for institute management, staff, and students, covering product use and onboarding procedures.- Maintain regular communication and ensure timely updates and reviews between our teams and partner institutes.- Coordinate and ensure the timely completion of all tasks outlined in the Institute Track Checklist, including monthly institute visits.- Drive business growth through lead traction, business conversions, and partnerships with local vendors and banks.
Key Skills Required:- Excellent communication and training skills, particularly in dealing with senior management at top educational institutions.- Strong ability to present and secure buy-in for products from various teams and staff.- Willingness to travel extensively to meet with institutes and manage on-site responsibilities.
