Operations Team Leader

5 days ago

Delhi, India Link Group Full time
Overview

The primary objective of the Team leader is to lead a customer focused team committed to the provision of a high-quality service achieving SLA’s. Having strong knowledge on transfer agency/registration and capital market products. Provide Leadership support in meeting Teams and Organisational objectives. Manage departmental projects and build working environment more flexible for the team.

Key Accountabilities and main responsibilities

Strategic Focus

This role will include the functions like Share Dealing – Share Plans Service, Transfer Agency/Registrations, Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity.Responsible to manage operations of the team in a timely manner including but not limited to, Static Data Maintenance, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information, Reporting, Performing Settlement and Reconciliation for the activity on the account.Monitor and drive team and individual performance against agreed KPI’s consistentlyManage team resources by ensuring availability and punctuality of team membersRegularly review work practices/procedures to identify opportunities to improve quality and/or productivity.Manage escalations and seek to resolve them to the satisfaction of the customer and clientMonitor the work of team members to ensure that the team is compliant with legal, regulatory, policy and business requirementsEncourage an environment of transparency and need based information sharing within the team, by implementing regular team meetings and communication processesManage the performance of team members by coaching, providing regular & constructive feedback on performance, and completing performance management processes within agreed timeframesAssist other teams across the business as requiredProvide career counselling and development opportunities for team members by discussing their career goals and current training needs, and supporting learning through personal development plans and trainingExcellent interpersonal skills – ability to network and earn confidence of diverse client personnel management of Link group India based operations teamAbility to work under pressure, handle multiple priorities and work as part of the teamTake leadership role in independently managing back office operationsClient Management – establish self as a valued partner and work closely to achieve goals definedHelp knowledge management endeavor by sharing process knowledge and best practices within the teamsLead various quality initiatives across processes managedResponsible for Business continuity, transformation, and various auditsOperational Management

Conducting investigations on counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterpartyConducting risk assessments and applying risk categories to new counterpartiesPeople Leadership

Prepare documentation, process transactions, and perform other tasks related to control and reconciliationManaging a team between 8-10 peopleConducting monthly 1:1 with team membersSet up the objectives and goals for team members, and provide feedback whenever neededAssisting the Ops Manager with their day-to-day tasksStanding in for the Ops Manager in their absenceMonitor and process pending items, correcting discrepanciesLaunch investigations, provide information, and compose correspondenceIncrease efficiencies by utilizing technologyUnderstand risks and apply this knowledge to risk metricsGovernance & Risk

Maintain level of accuracyComplete assigned task as per provided SLAExperience & Personal Attributes

Excellent presentation and communication skills (written and verbal)Strong reconciliation & capital market knowledgeExcellent problem-solving skills both independently and supporting othersExcellent/advanced knowledge of Excel with VBA experience being a plus; should be familiar with MS Word & Office toolsExcellent time management skills, demonstrating flexibility and the ability to manage and plan to meet deadlinesOpen for changes; understand status quo and challenge today's setup with proposals on how to do it betterAdaptive, flexible style with the ability to work in a dynamic, fast-paced environmentDemonstrated high level of initiative, motivation, and organisational skillsAnalytical and problem-solving skillsEffective verbal and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environmentFlexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as requiredQualification in business/financial markets/law/securities industry desirableRespond quickly and accurately to queries in a high volume, time sensitive trading environment.Issue escalation and resolution in a timely mannerThe Role need to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEAAdapt to an environment of openness and information sharing within the team, by attending regular team meetings and communication processesAchievement of service standards and client specific requirements regarding quality assurance, daily reporting, and end of month reportingIdentify and drive process improvement and efficiency initiatives across the line of businessManage escalations and seek to resolve them to the satisfaction of the customer and clientEnsure to be compliant with legal, regulatory, policy and business requirements. Prioritize time accordingly to action on breaksDeveloping action plans for resolution of outstanding issuesGood with numbers & ability to derive information from data collaborate with other teams and render support on need basis

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