Servicenow technical lead

4 weeks ago


Pune, India Myridius Full time

Job Description We’re hiring a Service Now Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM). If you’re passionate about designing scalable Service Now solutions and enjoy leading teams, this is the role for you. Key Responsibilities- Lead end-to-end implementation of Service Now FSM and CSM modules. Translate business requirements into technical solutions using Service Now best practices. Design, configure, and customize workflows, business rules, UI actions, and integrations. Guide and mentor a team of developers; conduct code and design reviews. Work closely with cross-functional stakeholders to ensure platform alignment with business goals. Manage platform upgrades and ensure system stability, performance, and security. Maintain documentation and support governance processes. Must-Have Skills 8+ years of Service Now development experience. Strong experience in FSM and CSM implementations. Proficiency in Service Now scripting (Java Script, Glide API). Experience with REST/SOAP API integrations and Integration Hub. Strong understanding of ITSM processes, CMDB, and platform architecture. Service Now CSA certification (CSM/FSM certifications a plus). Familiarity with Service Now App Engine or custom application development Experience working in Agile/Scrum environments. Good to Have Certified Implementation Specialist (CSM or FSM) Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics Working knowledge of Now Assist & AI Agent framework Knowledge of Workflow Data Fabric


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