ServiceNow Technical Lead

1 day ago

Pune, India Myridius Full time

Job DescriptionWe’re hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM) . If you’re passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.Key Responsibilities-Lead end-to-end implementation of ServiceNow FSM and CSM modules.Translate business requirements into technical solutions using ServiceNow best practices.Design, configure, and customize workflows, business rules, UI actions, and integrations.Guide and mentor a team of developers; conduct code and design reviews.Work closely with cross-functional stakeholders to ensure platform alignment with business goals.Manage platform upgrades and ensure system stability, performance, and security.Maintain documentation and support governance processes.Must-Have Skills8+ years of ServiceNow development experience.Strong experience in FSM and CSM implementations.Proficiency in ServiceNow scripting (JavaScript, Glide API).Experience with REST/SOAP API integrations and Integration Hub.Strong understanding of ITSM processes, CMDB, and platform architecture.ServiceNow CSA certification (CSM/FSM certifications a plus).Familiarity with ServiceNow App Engine or custom application developmentExperience working in Agile/Scrum environments.Good to HaveCertified Implementation Specialist (CSM or FSM)Knowledge of Virtual Agent, Predictive Intelligence, or Performance AnalyticsWorking knowledge of NowAssist & AI Agent frameworkKnowledge of Workflow Data Fabric

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