ServiceNow Technical Lead

1 week ago

Pune, India Myridius Full time

Job DescriptionWe’re hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM). If you’re passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.Key Responsibilities-- Lead end-to-end implementation of ServiceNow FSM and CSM modules.- Translate business requirements into technical solutions using ServiceNow best practices.- Design, configure, and customize workflows, business rules, UI actions, and integrations.- Guide and mentor a team of developers; conduct code and design reviews.- Work closely with cross-functional stakeholders to ensure platform alignment with business goals.- Manage platform upgrades and ensure system stability, performance, and security.- Maintain documentation and support governance processes.Must-Have Skills- 8+ years of ServiceNow development experience.- Strong experience in FSM and CSM implementations.- Proficiency in ServiceNow scripting (JavaScript, Glide API).- Experience with REST/SOAP API integrations and Integration Hub.- Strong understanding of ITSM processes, CMDB, and platform architecture.- ServiceNow CSA certification (CSM/FSM certifications a plus).- Familiarity with ServiceNow App Engine or custom application development- Experience working in Agile/Scrum environments.Good to Have- Certified Implementation Specialist (CSM or FSM)- Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics- Working knowledge of NowAssist & AI Agent framework- Knowledge of Workflow Data Fabric

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