
ServiceNow Technical Lead
13 hours ago
Job Description
We’re hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM) . If you’re passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.
Key Responsibilities-
- Lead end-to-end implementation of ServiceNow FSM and CSM modules.
- Translate business requirements into technical solutions using ServiceNow best practices.
- Design, configure, and customize workflows, business rules, UI actions, and integrations.
- Guide and mentor a team of developers; conduct code and design reviews.
- Work closely with cross-functional stakeholders to ensure platform alignment with business goals.
- Manage platform upgrades and ensure system stability, performance, and security.
- Maintain documentation and support governance processes.
Must-Have Skills
- 8+ years of ServiceNow development experience.
- Strong experience in FSM and CSM implementations.
- Proficiency in ServiceNow scripting (JavaScript, Glide API).
- Experience with REST/SOAP API integrations and Integration Hub.
- Strong understanding of ITSM processes, CMDB, and platform architecture.
- ServiceNow CSA certification (CSM/FSM certifications a plus).
- Familiarity with ServiceNow App Engine or custom application development
- Experience working in Agile/Scrum environments.
Good to Have
- Certified Implementation Specialist (CSM or FSM)
- Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics
- Working knowledge of NowAssist & AI Agent framework
- Knowledge of Workflow Data Fabric
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