Technical Servicenow Lead

2 days ago

Bengaluru Mumbai Pune, India Tata Consultancy Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Role: ServiceNow Technical Lead

Location: Gurgaon/Mumbai/Bangalore/ Pune

Exp:6+ Years

Note-Immediate joiner or notice period within 45 days will be preferred

Job Description:

Required Technical Skill Set ServiceNow, ITSM Modules, ITOM, HR, SecOps, GRX, ITBM, CSM, and other Servicenow modules

Must-Have: Technical Comptency

  • Experience as a Technical Lead
  • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
  • Understanding customer business requirements and convert to functional requirements
  • Responsible for reviewing requirements for accurate estimation
  • Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
  • Expertise ServiceNow deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
  • Review, and do proactive analyze and resolve application issues as needed
  • Mentor and share technical knowledge/guidance to team
  • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
  • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specilist and ITIL V3 foundation
  • Should possess good knowledge in Agile/Scrum methodology

Good-to-Have

  • Experience in ServiceNow custom application design and development
  • Evaluate the tool stability and performance and provide recommendations
  • Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..)
  • Preferred to have ServiceNow Implementation Specialist certification
  • Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

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