Account Manager

1 month ago


gurgaon, India FoxyMoron Full time
Strategic
Receive medium - large client briefs and decode them with the team
Review client briefs received & decoded by Associate Managers and Sr. Executives
Communication & Coordination
Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship , understand client’s strategic / growth plans and identify upsell opportunities
Daily communication with clients to provide updates and collect feedback
Ensure timely and prompt action (by the team) basis client feedback
Ensure timely and proactive response to client emails (by self and by team)
Review accuracy and completeness of information to be shared with functional teams
Coordinate with functional teams to ensure timely, accurate and complete delivery of client work
Account Management
Brainstorm with relevant teams for client pitches and execution of briefs
Ensure accurate referencing and industry benchmarking by the team
Review all postings going on social media platforms
Attend shoots and music recordings
Vendor management for outsourced work
Maintain and create campaign cost sheets
Review and share weekly JSRs with clients
Client on-boarding
Review & vet presentations created (by the team) for client meetings, internal management meetings and case studies
Pitch new concepts to existing clients, based on specifically identified needs of the client
Industry benchmarking basis the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same
Reports
Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation
Review reports created for social media and brand analysis
Finance
Raise all financial paperwork to clients and review those raised by vendors
Calculate BCMA accurately
Regular follow up with the client for due payment and ensure it’s release by the due date
Review all financial trackers and update the Associate Account Director on the same. Provide necessary inputs and course correction where required. Ensure their creation at the pre-defined frequency
Team
Organize weekly team meetings to track work progress and provide feedback to the team as a whole
Organize regular one-on-one discussion (with team members) to provide and collect individual feedback
Hire capable, independent resources that can understand, communicate and execute client briefs accurately
Create a team culture of research and self-development
Build more capable teams by mentoring and guiding them to find solutions proactively – on the client-side as well as internally
Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

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