Head of Logistics

2 months ago


Mumbai, India Saint-Gobain Technical Insulation Full time

The role of a Head -Logistics & Customer Service Manager – is to provide overall leadership to the customer service team and plant warehouse team ; work closely with the Sales team, plants, transporters, and customers to achieve overall objective of best-in-class service by Insulation business in the industrial & building segments.



He/She will be responsible to co-ordinate with the Plant Warehouse Team to

-Reviewing production planning for all the manufacturing goods.

-Review and control Inventory management and Warehouse management

-Transport contracts finalization for outbound Logistics

-Review On Time and In full (OTIF), Fill rate Resolving the day-to-day queries being escalated

-Compliance of Departmental Procedures (ISO , 5’s,WCM & safety at Warehouse )

-EXIM dispatches


Additionally he /she will be responsible for Customer Service to

-Create a value added Customer Service (CS) experience for Customers and Stakeholders

-Enhance current systems and processes to ensure seamless CS to Customers and Stakeholders

-Closely work with internal stakeholders viz; Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter.

-Responsible for supervision, review and managing of customer service function.

-Conducting CS experience reviews with key customers to enhance service proposition.

-Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns escalated.


This role is a Leadership role responsible for setting up the goals and key performance indicators for overall customer service organization including Customer service and plant warehouse team.

He / She will be responsible for the hiring, training and development of the customer service representative and plant warehouse team member

He / She will be responsible Monthly/ Quarterly review of the team and reporting KPIS.


He / She will be responsible for driving Digitalization projects ,work closely with the IT function to enhance the system capabilities of the customer service in the organization.



Qualification : BE (any stream)


Experience : 14- 16years



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