
Assistant Soft Services Manager
3 weeks ago
Key Responsibilities:
Supervision & Coordination:
Assist in managing soft services teams (housekeeping, security, front office, etc.).
- Ensure proper scheduling and adequate manpower coverage across all shifts.
Coordinate with vendors and service providers to maintain service quality.
Service Quality & Standards:
Conduct routine inspections to ensure cleanliness, hygiene, and service standards are met.
- Implement SOPs (Standard Operating Procedures) for all soft service functions.
Address and resolve service-related complaints promptly.
Vendor & Staff Management:
Monitor performance of outsourced vendors and in-house staff.
- Ensure compliance with contractual terms and quality benchmarks.
Support training and onboarding of soft services personnel.
Health, Safety & Compliance:
Ensure all soft service areas comply with health, safety, and environmental standards.
Support in audits and documentation related to soft services.
Reporting & Documentation:
Maintain daily/weekly reports on cleaning, security, waste management, etc.
- Assist in budgeting and cost control of soft services operations.
Key Skills & Competencies:
- Strong leadership and people management skills
- Attention to detail and a proactive approach to problem-solving
- Good communication and interpersonal skills
- Familiarity with housekeeping and soft service management software/tools
- Basic understanding of HSE (Health, Safety & Environment) regulations
Preferred Qualifications:
- Bachelor's degree in Hotel Management, Facility Management, or related field
- 2-5 years of experience in soft services or facility management
- Experience with vendor management and service level monitoring
Any one intrested pls share resume to G.-
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