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Facility Executive

3 weeks ago

Bengaluru Karnataka, India JLL Full time

JLL supports the Whole You, personally and professionally.
**Job Title**: Soft Services Executive
**Location**: Devanahalli, Karnataka, India
**Key Responsibilities**:
**Housekeeping Management**:
Oversee daily housekeeping operations, ensuring high standards of cleanliness throughout the facility
Implement and monitor cleaning schedules and routines
Conduct regular inspections to maintain quality standards
Manage inventory of cleaning supplies and equipment
**Landscaping and Grounds Maintenance**:
Coordinate landscaping activities to maintain the aesthetic appeal of the site
Ensure proper upkeep of green areas, including lawns, plants, and trees
Oversee pest control measures for both interior and exterior areas
**Waste Management**:
Implement and monitor effective waste segregation and disposal processes
Ensure compliance with local waste management regulations
Promote recycling initiatives and sustainable waste management practices
**Front Office and Concierge Services**:
Oversee reception and front desk operations
Manage visitor management systems and protocols
Coordinate mail and courier services
**Food and Beverage Services (if applicable)**:
Liaise with cafeteria or food service providers to ensure quality and hygiene standards
Monitor customer satisfaction with food services
Assist in organizing catering for special events
**Vendor Management**:
Manage relationships with soft services vendors and contractors
Monitor vendor performance and ensure adherence to service level agreements
Assist in the procurement of soft services and supplies
**Health and Safety**:
Ensure compliance with health and safety regulations in all soft services areas
Conduct regular safety audits and implement improvements
Coordinate with the HSE team for training and awareness programs
**Client Relationship Management**:
Act as the primary point of contact for clients regarding soft services
Address and resolve client complaints and feedback promptly
Conduct regular client satisfaction surveys and implement improvements
**Reporting and Documentation**:
Prepare and submit regular reports on soft services operations
Maintain accurate records of service delivery, inspections, and incidents
Assist in budget preparation and cost control for soft services
**Team Management**:
Supervise and coordinate the soft services team
Provide training and development opportunities for team members
Ensure efficient manpower allocation and shift management

**Qualifications**:
Bachelor's degree in Facility Management, Hospitality Management, or related field
2-4 years of experience in soft services management, preferably in a corporate or commercial setting
Strong knowledge of best practices in housekeeping, and other soft services
Familiarity with health and safety regulations and ISO standards
Excellent communication and interpersonal skills
Proficiency in MS Office and facility management software
Ability to work in a dynamic environment and handle multiple priorities
Willingness to work flexible hours as required.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.