Account Delivery Manager

2 days ago

Bengaluru, India TRUGlobal Full time

Job Description – Account Delivery Head

Position
: Account Delivery Head

Location
: (Specify Location)

Experience
: 15+ years in IT Services Delivery & Account Management

Role Overview

The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account growth for strategic accounts. This leadership role demands strong expertise in IT services delivery across Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions. The role also requires P&L ownership, governance, and the ability to drive customer success through high-quality delivery and trusted client partnerships.

Key Responsibilities

Client Engagement & Relationship Management

  • Build and maintain strong relationships with
    CXO-level stakeholders
    in assigned client accounts.
  • Act as a
    trusted advisor and escalation point
    for client issues.
  • Drive
    client satisfaction (NPS)
    by delivering business value and ensuring consistent communication.

Delivery Excellence

  • Ensure
    high-quality delivery
    of IT services, solutions, and projects across
    Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions
    .
  • Define and monitor
    SLAs, KPIs, and compliance metrics
    .
  • Implement
    delivery frameworks and best practices
    to ensure operational efficiency and customer success.

P&L Ownership

  • Own
    account profitability
    including revenue, margins, resource utilization, and cost optimization.
  • Ensure
    sustainable and predictable financial growth
    through disciplined delivery execution.

Account Growth & Strategy

  • Identify opportunities for
    account mining, cross-sell, and upsell
    across the portfolio.
  • Collaborate with
    Sales and Presales
    to participate in
    RFPs, proposals, and solutioning
    .
  • Develop and execute
    account growth strategies
    aligned with business objectives.

Governance & Reporting

  • Lead
    governance forums
    such as QBRs and steering committee meetings with clients.
  • Provide
    transparent reporting
    on delivery performance, risks, opportunities, and financials.

Leadership & Team Management

  • Lead and mentor
    Technology Delivery Managers (TDMs) and Architects
    across onsite and offshore teams.
  • Ensure
    team motivation, career growth, performance management, and succession planning
    .
  • Foster a
    culture of innovation, accountability, and continuous improvement
    .

Risk & Compliance

  • Proactively
    identify delivery risks
    and establish effective mitigation strategies.
  • Ensure
    compliance with security, audit, and regulatory requirements
    across accounts.

Top Skills Required

  1. Experience in IT Services Company
    with proven delivery leadership.
  2. Customer Delivery Excellence
    and client engagement.
  3. P&L Ownership
    and financial accountability.
  4. Account Growth Strategy
    (cross-sell, upsell, mining).
  5. Driving NPS
    and client satisfaction.
  6. Leading TDMs & Architects
    to deliver at scale.

Qualifications

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  • 15+ years of experience in
    IT services delivery, account management, and client leadership
    .
  • Strong exposure to
    Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions
    .
  • Proven track record of
    managing large accounts
    with multi-million-dollar revenues.
  • Excellent
    stakeholder management, communication, and leadership skills
    .

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