Customer Service Specialist

4 weeks ago

Delhi, India ENSEMBLE Full time
Position Name: Sales & Customer care executive - EcommerceLocation: Head office KalaghodaExperience : 2yrs online sales

"Immediate Joiners & Local candidates apply"

Purpose :This Job is created to nurture long-term relationships with customers. The Customer Service Associate entices potential customers by answering product and service questions; suggesting information about the products on website. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Roles and ResponsibilitiesGenerate sales leads, meet personal &team targetsTake orders, process exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner via phone, email, live chat & Social Media.Establishing long term relationships with key customers, keeping in mind their preferences behaviors and purchases.Help increase sales by sending product specific catalogues to select clients.Build a reputation for excellent service and generation of repeat business.Provide product recommendations, assist the customer with buying online or from any of our stores.Monitor on a daily basis failed or unconfirmed orders at the website.Contact customers to see if there are any issues and help them complete the transaction. Work closely with customer service manager to ensure proper customer service is being deliveredManaging client relationships to build a reputation for excellent service and generation of repeat business.Resolve online customer queries & complaints quickly and effectively.Helping to increase sales by sending product specific catalogues to select clients.Staying in touch with regular clients when new collections that are appropriatefor them come in.Curating appropriate styles for clients looking for garments for occasions/specific needs from our products in the store and the website that contact customer care for help.Forwarding relevant customer care and insta queries to the relevant stores for follow up and conversion.Handle escalations and irate customers from the CS team by alerting L2(CR Manager) in a timely mannerForward upselling and cross-selling opportunities to clients.

Requirements:Preferably 1 Yrs Proven customer support experience from an MBO, experience in online retail will beneficial.Any graduateExcellent writing and speaking skillsProcess Oriented & attention to detailGood Numerical skills, ability to use excel & reporting skills.Customer orientation and ability to adapt/respond to different types of personalities.Ability to multi-task, prioritize and manage time effectivelyWell organized, systematic & logical.

ABOUT ENSEMBLE

Ensemble encapsulates precisely what it means…a collection of beautiful garments brought together. Ensemble has been a destination store for those in the know for over 35 years. Our DNA is not only made up of great fashion moments but also of many special occasions. To us clothes are not only for an occasion, they are an integral part of our lives. What makes us unique is our passion for championing and nurturing traditional Indian craftsmanship. From bringing the sari back into fashion, to reviving fabrics and embroidery techniques; Ensemble is committed to marrying India's rich heritage of incredible workmanship with an elegant contemporary aesthetic.

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