Navi | Field Debt Manager
7 days ago
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwa
lAbout the R ole How would your role at Navi Look Li
ke?Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addressesEnsure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targetsOverview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customersGuide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures,etc.)Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows thesameEnsure agents regularly attend all meetings, AHMs, and training sessions as requiredHighlight accounts requiring legal action and following process on thesameEnsure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weeklybasisRun daily team stand-up/ huddle, ensure attendance and App adoption by theagentEnsure that you and the team are up to date on all relevant circulars and all products/services of
feredQualification- Any Gr
aduate
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alappuzha, India Navi Full timeAbout Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is...
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Alappuzha, India Navi Full timeAbout NaviNavi is one of the fastest-growing financial services companies in India, providing Personal and home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is...
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