Term Insurance Operations Specialist
3 weeks ago
Term Insurance Operations Specialist
Our Client: Is a leading fintech platform transforming the way new-age Indians manage their finances. By leveraging technology, we offer smarter, faster, and more convenient financial solutions. With over 1000 crore in monthly investments and 2 million+ transactions, we hold a significant share of the online investment market.
Job Title: Term Insurance Operations Specialist
Experience: 1 - 3 Years in insurance operations
Education: Any Graduate
Locations: Gurgaon
About the Role: As a Term Insurance Operations Specialist, you will be responsible for ensuring a smooth post-payment customer journey by managing documentation, medical scheduling, and verification processes. You will coordinate with insurers, underwriters, TPAs, and internal stakeholders to drive timely case issuance while meeting monthly issuance targets with minimal TAT and high FTR rate. This role demands strong communication, stakeholder management, and process improvement skills, along with a basic understanding of insurance underwriting and proficiency in Excel.
Responsibilities:
- Take complete ownership of post-payment cases and ensure a smooth customer journey.
- Connect with customers (via calls & emails) to update them on next steps and pending requirements such as document collection, verification, scheduling medicals, and retention.
- Coordinate with stakeholders (Insurers, TPAs, underwriters, business SPOCs, etc.) to ensure timely case issuance.
- Achieve monthly issuance targets with minimal TAT (Turnaround Time) and high FTR (First Time Right) rate.
- Work closely with Insurers to improve operational processes for better issuance rates, reduced TAT, and improved FTR.
Requirements:
- Strong written and verbal communication skills.
- Basic understanding of insurance underwriting and decision-making processes.
- Ability to handle customers patiently, including difficult conversations.
- Proven stakeholder management skills to push cases forward.
- Minimum 1+ year of experience in Insurance operations.
- Basic computer and Excel skills.
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