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Customer Support Specialist

2 months ago

moradabad, India Ardent Co. Full time

Job Overview:


We are seeking a detail-oriented and proactive Associate to join our Customer Support team. The successful candidate will be responsible for providing exceptional support to our B2B clients, ensuring seamless KYC (Know Your Customer) validation, assisting with application and website support, and maintaining an accurate database of customer information and orders. This role is crucial in maintaining strong customer relationships and ensuring operational efficiency.


Key Responsibilities:


Customer Support:


Provide responsive and effective support to B2B clients via email, phone, and chat.

Address and resolve client inquiries and issues promptly and professionally.

Act as a point of contact for clients, ensuring their needs are met and providing solutions to any problems that arise.


KYC Validation:


Conduct thorough KYC checks to verify the identity of business clients.

Ensure compliance with regulatory requirements and internal policies during the validation process.

Maintain accurate records of KYC documentation and updates.


Application and Website Support:


Assist clients with downloading and installing applications or software as needed.

Provide guidance on navigating and using the website, including troubleshooting issues and answering questions.

Ensure that all client data entered through applications and websites is accurate and complete.


Database Management:


Maintain and update the customer database with accurate information regarding orders, contact details, and other relevant data.

Monitor and ensure the integrity of the database to support effective decision-making and reporting.

Generate and analyze reports related to customer data and orders as needed.


Qualifications:


Education: Bachelor’s degree in Business Administration, Communications, or a related field preferred.

Experience: Previous experience in customer support, preferably in a B2B environment; experience with KYC processes is a plus.


Skills:

Strong communication skills, both written and verbal.

Proficiency in using customer support software, CRM systems, and databases.

Excellent problem-solving abilities and attention to detail.

Ability to manage multiple tasks and prioritize effectively.

Familiarity with application support and website troubleshooting.


Personal Attributes:


Customer-focused with a commitment to providing high-quality support.

Analytical and organized with a keen eye for detail.

Adaptable and able to work efficiently in a fast-paced environment.

Team-oriented with a collaborative approach to problem-solving.