Sales Order Specialist

2 weeks ago

Pune, India BMC Software Full time

Providing guidance and support to sales on quote preparation related to Commercial-, Legal- and RevRec policies, order processing and customer order issues.

Providing Legal Level 1 support and generate contractual agreements.

Order Processing Review, validate and process all orders in with focus on accuracy and completion for submission.

Proactively communicate with Field Sales and/or managers on order issues and keep them informed of any problems resolving issues.

Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition policies and procedures.

Ensure all orders are submitted on a timely basis according to established order submission deadlines.

Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, SOX controls applicable to the Quote to Cash process, SFDC and order management.

Provide support and assist in the resolution & clarification of order information and invoicing.

Develop in-depth knowledge of BMCs licensing model, and pricing, to provide quoting support.

Proactively act to understand customer needs and identify solutions to nonstandard tasks/queries

Identifies key issues and patterns from partial/conflicting data; take a broad perspective to problems and spot new, less obvious solutions.

Shares own experience/ knowledge with others; provides guidance and support to less experienced colleagues

Must possess strong attention to detail, accuracy and completeness with regard to all processes.

Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license sale.

Must have the ability to work remotely and use escalation process

Clear and grammatically correct verbal and written communication skills are required

Ideally knowledge and experience of Order Services back-office applications, with good understanding of administrative processes.

Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements is highly desirable.

Working knowledge of Zoura CPQ, Contract Lifecycle Management, SFDC and financial operations processes.

Working knowledge of Office suite Application

Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus.

Ability to work on transactions within a range of complexity

Strong communication skills, both written and verbal

Ability to adapt informative style to an audience, capable of explaining difficult information clearly, establishes consensus and attains agreement.

Create an informal network within team and other BMC departments

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