Team Leader- EPT

2 weeks ago

Udaipur, India Gradding Full time

Role & responsibilities

Key Responsibilities:

  • Lead and manage a team of counselors to ensure high-quality student support and consistent achievement of individual and team sales targets
  • Drive the team to meet monthly admission and conversion targets through effective planning and performance tracking.
  • Provide ongoing training, guidance, and constructive feedback to enhance team capabilities.
  • Provide training, guidance, and regular feedback to the counseling team.
  • Monitor individual and team performance through KPIs and daily/weekly reports.
  • Handle escalated student queries and provide end-to-end support throughout the admission process.
  • Assist in refining counseling processes to enhance student experience and conversion rates.
  • Coordinate with internal departments for smooth workflow.
  • Conduct regular team meetings, performance reviews, and motivational sessions.
  • Achieve individual counseling targets along with overall team goals.

Preferred candidate profile

Requirements:

  • Bachelor's/Masters degree in any discipline (Education, Management, or Psychology preferred).
  • Minimum 2 years of experience in academic/overseas education counseling, with 1+ year in a leadership role.
  • Strong interpersonal and communication skills.
  • Proven ability to manage and motivate teams.
  • Problem-solving attitude with a student-first approach.
  • Hands-on experience with CRM tools and reporting dashboards is a plus.

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