IT Service Management Specialist
4 weeks ago
IT Service Management Specialist
We are actively seeking an IT Service Management Specialist to join our dynamic global team. As member of our IT support group, you will play a pivotal role in ensuring user satisfaction and seamless technology operations for our employees across diverse regions . Your expertise will encompass IT help desk support, fist level resolution and remote eyes and hand for field assistance.
Key Responsibilities:
- Ticketing System Management: Document all support requests and resolutions meticulously within our ticketing system. This ensures transparency, accountability, and efficient incident management.
- Troubleshoot and resolve hardware, software, and network-related technical issues.
- Collaborate with other IT support team members to resolve complex technical issues.
- Provide end-user training and guidance on various software and hardware systems.
- Maintain an inventory of all hardware and software assets.
- Perform regular maintenance and updates on hardware and software systems.
- Assist with the setup and configuration of new hardware and software systems.
- Stay up-to-date with the latest technology trends and advancements.
Qualifications
- Bachelor’s degree in Computer Science or related field.
- 2-3 years of experience in IT support and helpdesk operations
- Strong knowledge of Windows and Mac OS, Office365, Active Directory, Azure and other IT systems.
- Manageengine Servicedesk Plus Cloud and Deluge scripting is a plus.
- Experience in troubleshooting hardware, software, and network-related issues.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Ability to work with people from diverse cultures and backgrounds.
- Proficiency in written and spoken English is required, and fluency in other languages is a plus.
Additional Information
Oetiker is an equal opportunity employer.
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