Desktop Support Intern

11 hours ago

Jaipur, India VGL Group Full time

About VGL Group
Vaibhav Global Limited (VGL) is a leading
electronic retailer of jewelry and lifestyle products
. In FY , VGL reported a
turnover of ~$365 million
and employs
4,000+ people globally
, with
3,000+
based in Jaipur, India.

Multi-Channel Presence
VGL reaches a broad audience through its
TV, e-commerce, and digital retail platforms
:

  • Shop LC (USA) – Live broadcasts to 60M+ homes with a strong e-commerce presence.
  • TJC, UK – Reaches 27M+ homes through TV and digital platforms.
  • Shop LC Germany – Broadcasts to 40M+ homes, expanding VGL's European market presence.
  • Ideal World (UK) – Acquired in 2023, a leading UK teleshopping & digital sales platform.
  • Mindful Souls – Acquired in 2023, a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products.

Social Impact & ESG Initiatives

  • Your Purchase Feeds… – VGL's flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK.
  • Employee Volunteering – Encourages employees to donate two hours monthly for charitable activities.
  • Sustainability Commitment – Focused on renewable energy, waste reduction, and green initiatives.
  • IGBC Award Winner – Recognized for excellence in green built environments at its Jaipur SEZ unit.
  • Assigned a 'Combined ESG Rating 72 (Strong)' from ICRA ESG Ratings Limited

Talent & Culture

  • Humanocracy & Micro-Enterprises – VGL fosters a decentralized, empowered work culture, enabling small, agile teams to drive innovation and ownership.
  • Talent Density & Meritocracy – Prioritizing high-performance teams, rewarding talent, and a culture of excellence.
  • GPTW Certified – Recognized as a Great Place to Work across India, the US, the UK, and China.

Recognition & Achievements

  • Top Exporter Award – Honored by GJEPC for being India's largest exporter of silver and colored gemstones.
  • Operational Excellence – A strong track record in value-driven retail and customer-centric growth.

We are seeking a motivated and detail-oriented Desktop Support Intern to join our IT team. The intern will assist in providing technical support to employees, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

  • Assist in troubleshooting desktop, laptop, printer, and peripheral issues.
  • Provide support for operating systems, applications, and basic network connectivity.
  • Install, configure, and update software as required.
  • Help maintain IT asset records and inventory.
  • Support users with login, email, and account access issues.
  • Escalate unresolved issues to senior IT support staff.
  • Assist in setting up new workstations and devices for employees.
  • Document common issues and solutions for knowledge sharing.

Qualifications & Skills

  • Pursuing or recently completed a degree/diploma in IT, Computer Science, or related field.
  • Basic knowledge of Windows OS, MS Office, and networking fundamentals.
  • Good problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and in a team environment.

What We Offer

  • Hands-on experience in IT desktop support.
  • Exposure to a professional corporate IT environment.
  • Mentorship from experienced IT professionals.
  • Opportunity to learn and grow towards a long-term IT career.

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