Desktop Support Intern

1 week ago

Jaipur, India VAIBHAV GLOBAL LIMITED Full time

About VGL Group

Vaibhav Global Limited (VGL) is a leading electronic retailer of jewelry and lifestyle products . In FY -24, VGL reported a turnover of ~$ million and employs 4,+ people globally , with 3,+ based in Jaipur, India.

Multi-Channel Presence

VGL reaches a broad audience through its TV, e-commerce, and digital retail platforms :

Shop LC (USA) – Live broadcasts to 60M+ homes with a strong e-commerce presence. TJC, UK – Reaches 27M+ homes through TV and digital platforms. Shop LC Germany – Broadcasts to 40M+ homes , expanding VGL’s European market presence. Ideal World (UK) – Acquired in , a leading UK teleshopping & digital sales platform . Mindful Souls – Acquired in , a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products.

Social Impact & ESG Initiatives

Your Purchase Feeds… – VGL’s flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK. Employee Volunteering – Encourages employees to donate two hours monthly for charitable activities. Sustainability Commitment – Focused on renewable energy, waste reduction, and green initiatives . IGBC Award Winner – Recognized for excellence in green built environments at its Jaipur SEZ unit. Assigned a ‘Combined ESG Rating 72 (Strong)’  from ICRA ESG Ratings Limited

Talent & Culture

Humanocracy & Micro-Enterprises – VGL fosters a decentralized, empowered work culture , enabling small, agile teams to drive innovation and ownership. Talent Density & Meritocracy – Prioritizing high-performance teams, rewarding talent, and a culture of excellence . GPTW Certified – Recognized as a Great Place to Work across India, the US, the UK, and China.

Recognition & Achievements

Top Exporter Award – Honored by GJEPC for being India’s largest exporter of silver and colored gemstones . Operational Excellence – A strong track record in value-driven retail and customer-centric growth .

We are seeking a motivated and detail-oriented Desktop Support Intern to join our IT team. The intern will assist in providing technical support to employees, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

Assist in troubleshooting desktop, laptop, printer, and peripheral issues. Provide support for operating systems, applications, and basic network connectivity. Install, configure, and update software as required. Help maintain IT asset records and inventory. Support users with login, email, and account access issues. Escalate unresolved issues to senior IT support staff. Assist in setting up new workstations and devices for employees. Document common issues and solutions for knowledge sharing.

Qualifications & Skills

Pursuing or recently completed a degree/diploma in IT, Computer Science, or related field. Basic knowledge of Windows OS, MS Office, and networking fundamentals. Good problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and in a team environment.

What We Offer

Hands-on experience in IT desktop support. Exposure to a professional corporate IT environment. Mentorship from experienced IT professionals. Opportunity to learn and grow towards a long-term IT career.

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