Product Support Engineer

2 days ago

Udupi, India BlackFrog Technologies Full time

Not For IT Support roles

Blackfrog Technologies is a Manipal-based technology startup that manufactures medical devices. We are ISO 13485 and ISO 9001 certified and have developed patented systems for improving immunization supply chains and now delivering efficacious vaccines to some of the farthest corners of India and beyond. Join us and be a part of this exciting & fulfilling journey

Roles & Responsibilities:

  • Provide aftersales support for medical devices

  • Coordinate service and repairs with technical teams

  • Travel as needed for device servicing

  • Maintain records of customer interactions and service requests

  • Ensure customer satisfaction and retention

  • Collaborate with the R&D team to enhance product performance

  • Prepare reports on aftersales activities and customer feedback

  • Conduct customer training sessions

  • Participate in quality assurance initiatives

Skills Required:

  • Knowledge of medical devices or consumer electronics

  • Excellent communication and interpersonal skills

  • Ability to work independently and collaboratively in a team

  • Detail-oriented with strong organizational skills

  • Technical background in medical devices, healthcare, or consumer electronics

  • Experience in customer training and product demonstrations

Job Type: Full-time

Pay: From ₹300,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Udupi, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • After-sales service: 1 year (Preferred)

Willingness to travel:

  • 50% (Required)

Work Location: In person

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