Product Support Engineer

3 weeks ago

Udupi, India BlackFrog Technologies Full time

Not For IT Support roles

Blackfrog Technologies is a Manipal-based technology startup that manufactures medical devices. We are ISO 13485 and ISO 9001 certified and have developed patented systems for improving immunization supply chains and now delivering efficacious vaccines to some of the farthest corners of India and beyond. Join us and be a part of this exciting & fulfilling journey

Roles & Responsibilities:

  • Provide aftersales support for medical devices

  • Coordinate service and repairs with technical teams

  • Travel as needed for device servicing

  • Maintain records of customer interactions and service requests

  • Ensure customer satisfaction and retention

  • Collaborate with the R&D team to enhance product performance

  • Prepare reports on aftersales activities and customer feedback

  • Conduct customer training sessions

  • Participate in quality assurance initiatives

Skills Required:

  • Knowledge of medical devices or consumer electronics

  • Excellent communication and interpersonal skills

  • Ability to work independently and collaboratively in a team

  • Detail-oriented with strong organizational skills

  • Technical background in medical devices, healthcare, or consumer electronics

  • Experience in customer training and product demonstrations

Job Type: Full-time

Pay: From ₹300,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Udupi, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • After-sales service: 1 year (Preferred)

Willingness to travel:

  • 50% (Required)

Work Location: In person

  • Product Support Engineer

    1 week ago

    Udupi, Karnataka, India BlackFrog Technologies Full time ₹ 3,00,000 per year

    Not For IT Support rolesBlackfrog Technologies is a Manipal-based technology startup that manufactures medical devices. We are ISO 13485 and ISO 9001 certified and have developed patented systems for improving immunization supply chains and now delivering efficacious vaccines to some of the farthest corners of India and beyond. Join us and be a part of this...

  • Sales Engineer

    24 hours ago

    Udupi, Karnataka, India Meknoid Solutions Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionMeknoid Solutions Pvt Ltd is a Specialized Industrial Service Provider offering an extensive range of engineering components, technical services, and customization solutions across various industries. We provide a comprehensive solution, from an extensive product range to supply solutions. Our product selection includes essential...

  • Customer Support Executive

    3 weeks ago

    Udupi, India DesiCrew Solutions Pvt., Ltd Full time

    Job Title: Customer Success Specialist Job description Requirements: ● 1-2 years of experience in a customer success or support role, ideally within a technology-focused company. ● Strong problem-solving and communication skills. ● Ability to understand and explain technical concepts to non-technical users. ● Hands-on experience with CRM tools (e.g.,...

  • Customer Support Executive

    3 days ago

    Udupi, Karnataka, India DesiCrew Solutions Pvt., Ltd Full time ₹ 2,40,000 per year

    Job Title: Customer Success SpecialistJob descriptionRequirements:● 1-2 years of experience in a customer success or support role, ideally within a technology-focused company.● Strong problem-solving and communication skills.● Ability to understand and explain technical concepts to non-technical users.● Hands-on experience with CRM tools (e.g.,...

  • Trainee Mechanical Engineer

    7 days ago

    Udupi, Karnataka, India BlackFrog Technologies Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Position Overview:As a Trainee Mechanical Design Engineer, you will be responsible for assisting in the design anddevelopment of mechanical components, systems, and products. You will work under thesupervision and guidance of experienced engineers, gaining hands-on experience in variousaspects of mechanical design engineering.Responsibilities:● Assisting...

  • Information Technology Support Engineer

    3 weeks ago

    Udupi, India Blackfrog Technologies Full time

    Roles & Responsibilities Cloud Infrastructure:  Set up and manage cloud services, collaboration tools (Google Workspace,Self Deployed Softwares), and storage solutions. Device & Endpoint Management:  Provision and secure laptops/mobile devices via cloud MDM tools (Jamf, Intune). User & Access Management:  Manage user onboarding, offboarding, and...

  • Information Technology Support Engineer

    2 weeks ago

    Udupi, Karnataka, India Blackfrog Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles & ResponsibilitiesCloud Infrastructure:  Set up and manage cloud services, collaboration tools (Google Workspace,Self Deployed Softwares), and storage solutions.Device & Endpoint Management:  Provision and secure laptops/mobile devices via cloud MDM tools (Jamf, Intune).User & Access Management:  Manage user onboarding, offboarding, and...

  • Maintenance Engineer

    4 weeks ago

    Udupi, India Manipal Technologies Limited Full time

    Roles & Responsibilities 1. Machine Maintenance & Repairs - Execute timely installation, repair, rebuild, and upkeep of printing machinery and electrical equipment to ensure optimal uptime and performance. - Oversee pre-emptive maintenance to maximize production throughput and minimize disruptions. 1. Preventive & Corrective Maintenance - Conduct routine...

  • Maintenance engineer

    4 weeks ago

    Udupi, India Manipal Technologies Limited Full time

    Roles & ResponsibilitiesMachine Maintenance & RepairsExecute timely installation, repair, rebuild, and upkeep of printing machinery and electrical equipment to ensure optimal uptime and performance.Oversee pre-emptive maintenance to maximize production throughput and minimize disruptions.Preventive & Corrective MaintenanceConduct routine inspections and...

  • Desk engineer

    3 weeks ago

    Udupi, India Adani Power Full time

    Company Description Adani Power (APL), a part of the diversified Adani Group, is India's largest private thermal power producer. With an installed thermal power capacity of 12,410 MW across six power plants in Gujarat, Maharashtra, Karnataka, Rajasthan, and Chhattisgarh, and a 40 MW solar power plant in Gujarat, Adani Power is committed to transforming India...