Information Technology Support Engineer

3 days ago

Udupi, India Blackfrog Technologies Full time

Roles & Responsibilities

  • Cloud Infrastructure:
     Set up and manage cloud services, collaboration tools (Google Workspace,Self Deployed Softwares), and storage solutions.
  • Device & Endpoint Management:
     Provision and secure laptops/mobile devices via cloud MDM tools (Jamf, Intune).
  • User & Access Management:
     Manage user onboarding, offboarding, and role-based access across systems with SSO and 2FA.
  • Cybersecurity:
     Implement endpoint protection, VPNs, and IT security policies. Ensure compliance with best practices.
  • IT Support:
     Provide remote-first support to team members for systems, apps, and connectivity issues.
  • Backup & Recovery:
     Set up cloud-based data backup and disaster recovery processes.
  • Automation & Documentation:
     Automate workflows using scripting where needed and maintain clean documentation.
  • Tool & Vendor Management:
     Manage SaaS licenses, renewals, and coordinate with external vendors.

Requirements

  • Experience in IT administration in cloud-first setups.
  • Hands-on with Google Workspace, SSO, SaaS tools.
  • Familiar with device management, endpoint security, and automation scripting.
  • Strong troubleshooting, communication, and organization skills.

Nice to Have

  • Exposure to compliance (ISO 27001)
  • Scripting experience (Python, Bash, PowerShell)
  • Certifications: CompTIA, Google IT, etc.

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