Product Support Engineer
6 days ago
Not For IT Support roles
Blackfrog Technologies is a Manipal-based technology startup that manufactures medical devices. We are ISO 13485 and ISO 9001 certified and have developed patented systems for improving immunization supply chains and now delivering efficacious vaccines to some of the farthest corners of India and beyond. Join us and be a part of this exciting & fulfilling journey
Roles & Responsibilities:
Provide aftersales support for medical devices
Coordinate service and repairs with technical teams
Travel as needed for device servicing
Maintain records of customer interactions and service requests
Ensure customer satisfaction and retention
Collaborate with the R&D team to enhance product performance
Prepare reports on aftersales activities and customer feedback
Conduct customer training sessions
Participate in quality assurance initiatives
Skills Required:
Knowledge of medical devices or consumer electronics
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a team
Detail-oriented with strong organizational skills
Technical background in medical devices, healthcare, or consumer electronics
Experience in customer training and product demonstrations
Job Type: Full-time
Pay: From ₹300,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Udupi, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
- After-sales service: 1 year (Preferred)
Willingness to travel:
- 50% (Required)
Work Location: In person
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