Chat and Voice Bot QA Specialist

1 day ago

Bangalore Urban, India Yubi Full time

We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the fundamentals of generative AI, and is passionate about delivering seamless user experiences. This is a non-technical role that doesn't require coding, but does require a foundational understanding of how conversational bots work, how workflows are structured, and how to methodically test and evaluate them. Key Responsibilities Evaluate AI Responses: Systematically test chat and voice bot outputs for coherence, relevance, tone, factual accuracy, and alignment with business objectives. Test Workflows: Assess conversation flows and user journeys for edge cases, logical consistency, and usability across different platforms (web, mobile, IVR). First-Principles Problem Solving: Analyze and break down complex issues using first-principles thinking; question assumptions and propose better alternatives. Scenario Creation: Develop diverse test scenarios and real-world prompts to validate AI performance across varied contexts and user intents. Feedback & Reporting: Document bugs, inconsistencies, and improvement opportunities; work closely with product, design, and engineering teams. AI Alignment Audits: Ensure the AI responses align with user intent, brand tone, and ethical guidelines. Collaborate on Evaluation Frameworks: Help define or refine qualitative and quantitative criteria for bot performance and user experience. Requirements Qualifications 2-4 years of experience working in chatbot/voice testing, or a related field. Strong analytical skills and a problem-solving mindset grounded in first-principles thinking. Prior experience in QA, user research, product evaluation, or content moderation is a plus. Familiarity with generative AI technologies (like ChatGPT, Bard, or Claude) and LLMs. Basic understanding of conversation design, chat/voice interfaces, and user journey mapping. Ability to write clear, concise test documentation and reports. Excellent communication skills and attention to detail. Curious, user-centric mindset with a drive for continuous improvement.

  • Chat and Voice Bot QA Specialist

    1 week ago

    bangalore, India Yubi Full time

    We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the...

  • Chat and Voice Bot QA Specialist

    6 days ago

    bangalore, India Yubi Full time

    We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the...

  • Chat and Voice Bot QA Specialist

    1 week ago

    Bangalore, India Yubi Full time

    We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the...

  • Chat and Voice Bot QA Specialist

    1 day ago

    Bangalore, India Yubi Full time

    We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the...

  • Quality Assurance Specialist

    1 week ago

    bangalore, India beBeeQualityAssurance Full time

    AI Quality Assurance SpecialistEvaluate the performance and quality of AI-driven chat and voice assistants.Evaluate AI Responses: Systematically test chat and voice bot outputs for coherence, relevance, tone, factual accuracy, and alignment with business objectives.Test Workflows: Assess conversation flows and user journeys for edge cases, logical...

  • Voice Engineer

    3 weeks ago

    Bangalore, Karnataka, India Enterprise Bot Full time

    Enterprise Bot is a dynamic scale-up founded in 2017 We support major companies such as SIX Group Swiss Stock Exchange SWICA Generali and others in enhancing customer interactions and automating processes using our Conversational AI technology Our global team comprises over 60 highly skilled professionals from diverse backgrounds Our company culture is open...

  • Genesys Cloud Bot Developer

    1 day ago

    bangalore, India ACL Digital Full time

    ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at dineshkumar.s@acldigital.comExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This...

  • Genesys Cloud Bot Developer

    2 days ago

    bangalore, India ACL Digital Full time

    ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer. Interested candidates can reach out at Experience: 3+ Years Location: Remote Notice Period: Less than 2 Weeks Experienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in...

  • Generative AI Engineer

    1 week ago

    Bangalore, India Zensar Technologies Full time

    Requirement: Experience with Playbooks/DialogFlow and have delivered on Voice/Chat bots that should be fine. We are familiar with MCCS area and know what other skills fit in the e arena. Java, Java Script, React etc Python with GEN AI look for Playbooks OR Dialog Flow AND Voice OR Chat bots exp is must 4- 6 years Bangalore, Pune, Hyderabad

  • Senior Solutions Engineer

    1 week ago

    Bangalore, Karnataka, India Enterprise Bot Full time

    Enterprise Bot is the leading provider of GenAI Conversational AI and automation software headquartered in Zurich Switzerland Our intelligent virtual assistants and automation tools help organizations improve efficiency reduce costs and deliver exceptional customer experiences across industries such as banking insurance and logistics Our mission is to become...