Genesys Cloud Bot Developer

2 days ago

bangalore, India ACL Digital Full time

ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer. Interested candidates can reach out at Experience: 3+ Years Location: Remote Notice Period: Less than 2 Weeks Experienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our customer service capabilities across IVR, web, and social channels, and in integrating bots with our knowledge base and transaction history systems. Key Responsibilities Design and implement Dialog Engine Bot Flows for IVR and digital channels. Develop and maintain routing strategies using Genesys Architect . Integrate bots with enterprise knowledge base APIs and transaction history systems. Ensure multi-channel support (voice, chat, web messaging, WhatsApp, social). Collaborate with AI/ML engineers on intent recognition and fallback handling. Conduct end-to-end testing of bot flows. Provide ongoing optimization of conversational flows. Required Qualifications 3+ years of hands-on experience with Genesys Cloud CX (Architect, Dialog Engine Bot Flows, Routing). Strong knowledge of IVR design, call flows, and digital messaging channels . Experience with APIs, JSON, REST integrations . Understanding of contact center KPIs (deflection, resolution rate, CSAT). Ability to collaborate with cross-functional teams (AI, backend, QA, training).

  • Genesys Cloud Bot Developer

    2 days ago

    bangalore, India ACL Digital Full time

    ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at dineshkumar.s@acldigital.comExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This...

  • Genesys Cloud Developer

    44 minutes ago

    bangalore, India HireAlpha Full time

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    1 week ago

    bangalore, India Deloitte Full time

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  • Genesys Cloud Developer

    1 week ago

    bangalore, India Deloitte Full time

    Genesys Cloud Developer – Voice & Outbound Location: Bangalore (Must) Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud) Educational Qualification: Bachelor’s degree in computer science, Engineering, or related technical discipline. Position Summary We are looking for a highly skilled Genesys Cloud Developer with deep expertise in...

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    7 days ago

    bangalore, India Deloitte Full time

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    3 days ago

    bangalore, India Deloitte Full time

    Genesys Cloud Developer – Voice & OutboundLocation: Bangalore (Must)Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud)Educational Qualification: Bachelor's degree in computer science, Engineering, or related technical discipline.Position SummaryWe are looking for a highly skilled Genesys Cloud Developer with deep expertise in voice...

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    3 days ago

    bangalore, India beBeeGenesys Full time

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    bangalore, India Tata Consultancy Services Full time

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    Bangalore, Karnataka, India Enterprise Bot Full time

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    5 days ago

    bangalore, India beBeeDevelopment Full time

    Job Title: Software EngineerWe are looking for a skilled professional with expertise in designing, building, and maintaining scalable voice and digital interaction solutions using Genesys Cloud CX.Main Responsibilities:Create, configure, and develop Genesys Cloud CX voice applications including conversation IVRs, bot flows, and inbound/outbound call...