Genesys Cloud Developer

7 days ago

bangalore, India Deloitte Full time

Genesys Cloud Developer – Voice & Outbound Location: Bangalore (Must) Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud) Educational Qualification: Bachelor’s degree in computer science, Engineering, or related technical discipline. Position Summary We are looking for a highly skilled Genesys Cloud Developer with deep expertise in voice routing, Conversation IVRs, bot flows, and outbound dialer implementations. The ideal candidate will have solid hands-on experience in Terraform, CI/CD, GitHub-based automation, and Salesforce (SF) integrations via Genesys Cloud APIs. You will be part of an Agile (SAFe) delivery team responsible for designing, building, and maintaining scalable voice and digital interaction solutions using Genesys Cloud CX, contributing to high-availability enterprise contact center platforms. Key Responsibilities Design, configure, and develop Genesys Cloud CX voice applications, including Conversation IVRs, bot flows, and inbound/outbound call routing. Develop voice bot and digital flows with call deflection, NLP integration, and callback orchestration. Build and optimize Outbound Dialer campaigns, schedules, retries, and wrap-up configurations. Implement and maintain Salesforce (SF) integrations through Genesys Data Actions and REST APIs. Use Terraform for managing Genesys Cloud infrastructure as code for consistent deployments. Manage CI/CD pipelines for automated flow deployment, configuration updates, and integration testing. Use GitHub and VS Code to version-control Architect flows, data actions, and Terraform scripts. Collaborate with cross-functional teams (product owners, architects, testers) to deliver robust, maintainable solutions. Support production issues (L3), perform root cause analysis, and document all development work. Required Skills & Experience Genesys Cloud Expertise 4–5 years of hands-on experience in Genesys Cloud CX, focusing on voice, Conversation IVR, and outbound capabilities. Strong understanding of Architect call flows, IVR logic, bot flows, and queue routing. Knowledge of SIP, Edge configuration, WebRTC, and telephony troubleshooting. Ability to configure queues, divisions, roles, skills, and perform environment-level maintenance. Integration & DevOps Proficiency Proven experience in Salesforce (SF) integration using Genesys Data Actions and APIs. Hands-on with Terraform, CI/CD, and GitHub workflows for automated infrastructure and configuration management. Proficiency with JSON templates, API exports/imports, and automation pipelines. Note : Looking for immediate to 15 days joiners. If the experience/skills is not matching please do not apply.

  • Genesys Cloud Developer

    2 hours ago

    bangalore, India HireAlpha Full time

    About the RoleWe are seeking a Senior Genesys Cloud Certified Developer with deep, hands-on expertise across the full range of Genesys Cloud CX capabilities. The ideal candidate will have proven experience in deploying and configuring Genesys Cloud instances from the ground up, including SIP trunks, voice gateways, edge devices, and WebRTC phones. This role...

  • Genesys Cloud Developer

    1 week ago

    bangalore, India Deloitte Full time

    Genesys Cloud Developer – Voice & Outbound Location: Bangalore (Must) Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud) Educational Qualification: Bachelor’s degree in computer science, Engineering, or related technical discipline. Position Summary We are looking for a highly skilled Genesys Cloud Developer with deep expertise in...

  • Genesys Cloud Developer

    1 week ago

    bangalore, India Deloitte Full time

    Genesys Cloud Developer – Voice & OutboundLocation: Bangalore (Must)Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud)Educational Qualification: Bachelor’s degree in computer science, Engineering, or related technical discipline.Position SummaryWe are looking for a highly skilled Genesys Cloud Developer with deep expertise in voice...

  • Genesys Cloud Developer

    3 days ago

    bangalore, India Deloitte Full time

    Genesys Cloud Developer – Voice & OutboundLocation: Bangalore (Must)Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud)Educational Qualification: Bachelor's degree in computer science, Engineering, or related technical discipline.Position SummaryWe are looking for a highly skilled Genesys Cloud Developer with deep expertise in voice...

  • Genesys Cloud Bot Developer

    2 days ago

    bangalore, India ACL Digital Full time

    ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer. Interested candidates can reach out at Experience: 3+ Years Location: Remote Notice Period: Less than 2 Weeks Experienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in...

  • Genesys Cloud Bot Developer

    2 days ago

    bangalore, India ACL Digital Full time

    ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at dineshkumar.s@acldigital.comExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This...

  • Genesys Cloud CX Platform Specialist

    1 week ago

    bangalore, India Tata Consultancy Services Full time

    Job Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...

  • Senior Voice Application Developer

    3 days ago

    bangalore, India beBeeGenesys Full time

    Job Opportunity:We are seeking a seasoned voice application developer with expertise in Genesys Cloud CX.Key Responsibilities and Skills:Design, develop, and configure Genesys Cloud CX voice applications, including conversation IVRs, bot flows, and call routing.Develop complex voice bots and digital flows with call deflection, NLP integration, and callback...

  • Genesys Engage Engineer

    1 hour ago

    bangalore, India Tata Consultancy Services Full time

    Role: Genesys Engage Engineer Experience :5-10 Years Locations :Bangalore Must have & good to have : Skills: Desired Competencies (Technical/Behavioral Competency) Must-Have Implement, configure, and manage Genesys Engage contact center solutions , including routing strategies, IVR applications, agent desktops, and reporting. Provide expert support and...

  • Sr. AI Governance Specialist

    2 days ago

    Bangalore (Flexible), India Genesys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...