Senior Solutions Engineer

Enterprise Bot is the leading provider of GenAI Conversational AI and automation software headquartered in Zurich Switzerland Our intelligent virtual assistants and automation tools help organizations improve efficiency reduce costs and deliver exceptional customer experiences across industries such as banking insurance and logistics Our mission is to become the world s 1 AI-driven automation software provider within the next five years We work with leading companies such as the SIX Group Swiss Stock Exchange SWICA Generali and others to enhance customer interactions and automate business processes using our cutting-edge Conversational AI technology Our global team includes more than 70 highly skilled professionals from diverse backgrounds We foster an open progressive company culture with state-of-the-art technology and flat hierarchies At Enterprise Bot you ll experience a unique blend of passion purpose challenge and fun We re growing rapidly across Europe and looking for a Senior Solutions Engineer who combines deep technical expertise with strong business acumen to help our customers succeed Tasks As a Senior Solutions Engineer you ll act as the technical backbone of our sales and customer engagement process You ll collaborate with Sales Engineering and Customer Success teams to design present and deliver impactful automation solutions This role blends hands-on technical work with strategic engagement ideal for someone who thrives at the intersection of technology business value and customer experience Key Responsibilities Pre-Sales Technical Enablement Partner with the Sales team to understand customer requirements and design tailored AI automation solutions using Enterprise Bot s platform Deliver compelling product demos proof-of-concepts POCs and presentations that clearly communicate technical and business value Lead technical discovery sessions and develop architecture proposals and integration plans Solution Design Delivery Translate business requirements into scalable secure and maintainable solution architectures Collaborate with Engineering teams during pilots and implementations to ensure seamless technical delivery Provide technical validation and support during critical phases of the sales cycle Customer Engagement Partnership Build trusted relationships with customers by acting as a technical advisor throughout the engagement Ensure customer success by proactively identifying risks and helping resolve technical challenges Be available to support key customer engagements or escalations when necessary Cross-Functional Collaboration Work closely with Product Engineering and Customer Success to align roadmap priorities with customer feedback Contribute to technical enablement materials training sessions and playbooks to strengthen overall sales effectiveness Advocate for customer needs within the organization and help improve solution delivery processes Thought Leadership Market Engagement Represent Enterprise Bot at industry events webinars and conferences Stay up to date on AI automation trends cloud technologies and emerging best practices in the B2B SaaS landscape Contribute to positioning Enterprise Bot as a trusted technology partner and thought leader in intelligent automation Requirements Bachelor s degree in Computer Science Engineering Business or a related field Master s preferred 5 years of experience in Pre-Sales Solutions Engineering or similar roles with at least 2 years at a senior level Proven track record in B2B SaaS or AI automation environments experience in conversational AI RPA or cloud-based automation is a strong plus Ability to communicate complex technical concepts clearly to both technical and non-technical audiences Highly fluent in the English language - both verbal and written Strong understanding of enterprise systems CRM ERP cloud infrastructure APIs etc Excellent communication presentation and relationship-building skills Ability to manage multiple priorities and perform under pressure in a fast-paced high-growth environment Preferred Qualifications Hands-on experience with CRM or presales tools e g Salesforce HubSpot Familiarity with cloud platforms such as AWS Azure or Google Cloud and related certifications Understanding of NLP automation workflows or integration frameworks REST GraphQL etc Experience in enterprise-scale solution delivery and customer success collaboration Benefits Be part of a rapidly growing company at the forefront of AI automation and conversational AI solutions used by leading global enterprises Shape solutions that make a measurable impact for Fortune 500 clients and leading European enterprises A culture comprised of diverse global teams who have a passion for collaboration creativity and excellence in client service A competitive salary and scope for further advancement A great environment that promotes open feedback and a flat hierarchy working at Enterprise Bot is a refreshing mix of purpose challenge and fun Enterprise Bot Enterprise Bot founded in 2017 leverages GenAI technology to redefine customer engagement and operational processes for businesses worldwide Headquartered in Switzerland our company embeds cutting-edge AI into popular software suites such as Genesys BSI or Salesforce enhancing customer interactions across email voice and chat Trusted by leading firms across Europe and Asia like Generali SIX OBB LNER NS International flydubai and SWICA we not only boost efficiency and accuracy with agent assist and automation but also ensure the highest standards of data security under European regulations Our innovative approach uniquely combines low-code bot automation real-time analytics and adaptive learning algorithms enabling organizations to improve customer and employee experiences increase profitability and reduce operational costs effectively