Quality Assurance Specialist

1 week ago


bangalore, India beBeeQualityAssurance Full time

AI Quality Assurance SpecialistEvaluate the performance and quality of AI-driven chat and voice assistants.Evaluate AI Responses: Systematically test chat and voice bot outputs for coherence, relevance, tone, factual accuracy, and alignment with business objectives.Test Workflows: Assess conversation flows and user journeys for edge cases, logical consistency, and usability across different platforms (web, mobile, IVR).First-Principles Problem Solving: Analyze and break down complex issues using first-principles thinking; question assumptions and propose better alternatives.Scenario Creation: Develop diverse test scenarios and real-world prompts to validate AI performance across varied contexts and user intents.Feedback & Reporting: Document bugs, inconsistencies, and improvement opportunities; work closely with product, design, and engineering teams.Audit Alignment: Ensure the AI responses align with user intent, brand tone, and ethical guidelines.Collaborate on Evaluation Frameworks: Help define or refine qualitative and quantitative criteria for bot performance and user experience.RequirementsQualifications - 2-4 years of experience working in chatbot/voice testing, or a related field.Strong analytical skills and a problem-solving mindset grounded in first-principles thinking.Prior experience in QA, user research, product evaluation, or content moderation is a plus.Familiarity with generative AI technologies and LLMs.Basic understanding of conversation design, chat/voice interfaces, and user journey mapping.Ability to write clear, concise test documentation and reports.Excellent communication skills and attention to detail.User-centric mindset with a drive for continuous improvement.



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