Technical Support

3 weeks ago

Delhi, India EMAPTA Full time
Job DescriptionOur client, driven by an unyielding commitment to revolutionize business technology, is dedicated to delivering innovative, powerful, and intuitive software solutions designed specifically for the retail and hospitality industries. Since its establishment in 2003, our client has focused on cultivating an industry-leading Point of Sale solution, driven by a dedicated team and enriched by insights from its global customer base. Renowned for its dedication to innovation, our client surpasses traditional offerings, providing a comprehensive suite of cutting-edge software solutions. This suite includes advanced tools for inventory management, loyalty programs, and customer relationship management (CRM).

Job DescriptionAs

Technical Support , you will be responsible for providing 1st level technical support to clients both from the office and onsite. This entails promptly addressing client inquiries and concerns, troubleshooting technical issues, and ensuring efficient resolution. Should a situation require further expertise, you will escalate the matter to 2nd and 3rd level support resources as appropriate, ensuring that complex issues are addressed effectively.

Here’s an overview of your future role:Employment type: Full-timeShift: Day Shift (6:30AM to 3:30PM)Work setup: Onsite, MakatiSalary: PHP 40,000 to 44,000Perks: Day 1 HMO, Work-life balanceWhat do you need to succeed?Excellent written & verbal communication skills

Excellent problem solving & troubleshooting skills

At least 3 years experience in a similar role working for an offshore company

Excellent customer service skills

A willingness to learn & a positive attitude

The ability to understand technical problems & deliver solutions

In-depth Windows & networking knowledge

Point of Sale experience will be highly regarded

You should be:High degree of Customer Care

High degree of self-motivation

Enthusiastic and energetic

Honesty and integrity

Goal-oriented

Professional

Persistent

Ability to overcome obstacles and setbacks

High Attention to detail

What awaits you in this role?Provide 1st level technical support to clients from the office or onsite

Escalate to 2nd & 3rd level support resources as appropriate

Provide exceptional customer service at all times

Troubleshoot, document and refine internal processes

Follow the standard policies and procedures

Update & maintain the Helpdesk Call Logging system (Zendesk)

Manage CRM database (Salesforce.com)

Promote services to enhance customer experience, products & revenue

Break fix according to company standards

Follow up on open incidents and keep the customer informed

Contribute to and maintain the internal knowledge base

Perform ad hoc projects as requested by the Client Services Manager

Perform data entry and system setup for new clients

Why choose us?

Day 1 HMO coverage + 1 dependent

Competitive Package

Prime office location

Day shift schedule

Standard government and Emapta benefits

Total of 20 annual leaves to be used on your own discretion

Fun engagement activities for employees

Mentorship and exposure to global leaders and teams

Upskilling through Emapta Academy

Career growth opportunities

Diverse and supportive work environment

Who are we?

At Emapta, we pride ourselves on offering more than just a job – we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.

Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.

#EmaptaExperience

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