On-line Service Specialist

2 weeks ago


Navi Mumbai, Maharashtra, India Solis Full time

The Role

Following consistent and continued sales growth across Europe, Solis is now looking for a technically strong and service-oriented On-line Service Specialist to support our customers in the United Kingdom and Europe .

The successful candidate will be responsible for remote technical support, inverter diagnostics, RMA processing, and customer satisfaction management. This is a Mumbai-based position , ideal for someone with experience in solar inverter technical support. The role operates currently in the India time zone .

Key Responsibilities

  • Provide online/telephonic support for technical queries related to Solis inverters from UK and European customers.
  • Troubleshoot inverter and system-level issues using remote tools (e.g., Solis Cloud) and customer input.
  • Timely and effective complaint handling and ticket management using the ticketing tool Freshdesk .
  • RMA order processing (e.g., receiving and verifying RMA forms from customers and coordinating internally).
  • Spare parts request handling and coordination with logistics for dispatch and return.
  • Escalate complex or unresolved technical issues to seniors, superiors, and leaders when required.
  • Maintain accurate documentation of support activities and solutions provided.
  • Work collaboratively with cross-functional peers to ensure a high standard of customer service delivery.


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