Specialist - Transactional Services

Job Description

We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist Transactional Services

Were seeking a Specialist - Transactional Services who will be part of the reinsurance contract document. Setting up risk on system basis contract document/Broker Instruction sheets and generating covering letter (EOC) for the clients.Creating Premiums transactions & generate LPANs and closing instructions.Understanding/analysing the claims documents from the clients, setting up of claims on system, creating claims transactions & generating documents.Submission of documents to Reinsurers.Monitor the agreement, following up with clients and reinsurers. Handling enquiries from Reinsurers and clients

We will count on you to:

- Produce accurate client/Underwriter documentation associated with the respective processes within specified turnaround times
- Update self with knowledge of the core product principles and regulations to align with the continuous learning culture at MMC
- Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company
- Contribute to the development of a supported and flexible working environment ensuring business needs are met at all times
- Achievement of individual performance measures as outlined and targets set within performance appraisal as agreed with line manager
- Understand and contribute to the achievement of individual and departmental Key Performance Indicators and Service Levels Agreements
- Working towards enhancing customer/client experience whilst adding value to the respective end-to-end business process
- Displaying professional communication skills at all levels within MMC and with external customers
- Maintenance of relevant record / logs / timesheet & hygiene of work as required by management and for MIS purposes
- Participate and attend any training programs or learning sessions as deemed necessary for enhancing job skills or nominated by managers
- Constantly build technical expertise and business knowledge associated with the respective process as deemed necessary by line manager
- Taking ownership of work queues and ensuring proper handover of work to team/line manager in case of absence from work
- Support, assist and provide guidance to less experienced colleagues as needed
- Participate and support manager in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes.
- Perform quality checks for less experienced colleagues as per standard guidelines as needed

What you need to have:

- 3+ years of experience in Reinsurance broking in the operations area
- Good written and verbal communication skills (mandatory).
- The position requires technical expertise (XOL, Facultative & Proportional Treaty business)
- Logical Reasoning and prioritization skills
- Problem Solving and Analytical Skills
- Proficient with MS outlook & MS Excel

What makes you stand out

- Experience in interacting with international customers
- Excellent presentation and MS office power point skills (preferred)
- Good understanding of Insurance/Reinsurance business/processes
- Good understanding of Risk & Financial regulatory bodies (preferred)
- Experience in regulations that govern Insurance in our countries of operation (i.e. UK, US, Australia, Asia) (preferred)

Role:Operations - Other

Industry Type:Insurance

Department:Customer Success,Service & Operations

Employment Type:Full Time, Permanent

Role Category:Operations

Education

UG:Any Graduate

PG:Any Postgraduate

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