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Customer/sales support executive
4 weeks ago
Job Title: Customer/Sales SupportLocation: On-site (E-23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida )Job Type: Full-TimeBrand: Gemeria HairAbout Us:Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support, and were looking for someone who can deliver exactly that.Key Responsibilities:Attend and respond to incoming calls, including timely callbacks for missed callsProvide prompt customer support across Instagram, Facebook, You Tube, and other social media platformsHandle Whats App Business communication via Bitespeed/Zoko or other tools used in the futureDeliver clear, professional email responses for inquiries, issues, and consultationsManage international customer queries via email, Whats App, and video callsConduct video call consultations for both Indian and international customers, offering expert guidance on product selectionBook and manage appointments and trial bookings (virtual & in-person)Handle returns and exchanges, ensuring a smooth, empathetic process aligned with company policyUse the Ticket ID system to log, track, and resolve customer queries effectivelyPerform timely follow-ups for unresolved issues and ongoing casesMaintain a friendly, calm, and patient tone, even with high-touch or concerned customersEnsure top-notch English communication, written and spoken, suitable for global clienteleMultitask across multiple dashboards, including Shopify, email, Whats App, and CRMs.Provide personalized product consultations, helping customers find the right fit based on their needsThink proactively and solve problems independently where possibleRequirements:0-3 years of experience in customer service, preferably with a luxury or D2 C brandExcellent command of spoken and written EnglishMust be comfortable speaking on camera for video consultations (India & international)Tech-savvy with experience using customer service tools, Shopify, and CRM platformsStrong empathy, patience, and communication skillsAbility to multitask and manage pressure during high-volume periodsFamiliarity with global customers’ expectations and time zones is a plusWhy Join Us?Join a premium, fast-growing D2 C brand with a loyal global customer baseBe part of a collaborative and high-performance support teamGain exposure in international customer support and consultationWork in a modern and supportive office environment at our Greater Noida headquartersTraining and development opportunities in luxury customer serviceApply here or email us at Contact Number:
