Software Support Engineer
4 weeks ago
Role : Software Support Associate
Location : Hyderabad
Experience : 2 to 5+ years
Shift Timings : Nightshift
Job Responsibilities :
- Minimum 2 years of computer/technical/call center customer service experience.- Excellent communication (written and verbal), interpersonal and problem-solving skills.- Prior experience with Ticketing and CRM software like Salesforce, Zendesk, etc.- Experience handling emails, calls, and chats- Experienced in troubleshooting technical issues related to API usage, including connectivity, authentication, data consistency, and performance
Requirement:
- Proficient in EDI (Electronic Data Interchange) processes and standards (e.g., EDIFACT, X12, XML) and should be able to monitor EDI transactions to ensure successful exchanges, resolving errors- Experience in setting up and configuring AS2 communication protocols for secure data transmission
Notice Period: 30 Days
Email to :
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