Software Support Engineer

4 weeks ago


Hyderabad, India Aptita Full time
Urgent Hiring

Role : Software Support Associate

Location : Hyderabad

Experience : 2 to 5+ years

Shift Timings : Nightshift

Job Responsibilities :

- Minimum 2 years of computer/technical/call center customer service experience.- Excellent communication (written and verbal), interpersonal and problem-solving skills.- Prior experience with Ticketing and CRM software like Salesforce, Zendesk, etc.- Experience handling emails, calls, and chats- Experienced in troubleshooting technical issues related to API usage, including connectivity, authentication, data consistency, and performance

Requirement:

- Proficient in EDI (Electronic Data Interchange) processes and standards (e.g., EDIFACT, X12, XML) and should be able to monitor EDI transactions to ensure successful exchanges, resolving errors- Experience in setting up and configuring AS2 communication protocols for secure data transmission

Notice Period: 30 Days

Email to :

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