Software Support Engineer

4 months ago

Hyderabad, India Chiselon Technologies Pvt Ltd Full time



Job Overview

We are seeking a dedicated and experienced Software Support Engineer to join our team. This is a Mid-Level, Full-Time, Hybrid position based in Hyderabad, Bengaluru, Pune, Chennai, or Gurgaon. The ideal candidate will have a minimum of 4 years to a maximum of 6 years of relevant work experience.


Qualifications and Skills

  • Extensive experience in customer service, ensuring client satisfaction by addressing and resolving their software-related issues promptly.
  • Proficiency in software debugging, with a strong ability to identify and fix errors effectively.
  • Strong knowledge of SQL for database management and data manipulation.
  • Exceptional problem-solving skills to analyze issues and develop efficient solutions.
  • Excellent communication skills, both written and verbal, to interact with clients and team members clearly and professionally.
  • Hands-on experience with Java and J2EE Web Services to support our software solutions.
  • Ability to work independently and as part of a team in a hybrid work environment.
  • Bachelors degree in Computer Science, Information Technology, or a related field is preferred.


Roles and Responsibilities

  • Provide technical support and guidance to clients, addressing their software-related queries and issues.
  • Debug and troubleshoot software problems to ensure smooth operation and minimal downtime.
  • Collaborate with the development team to resolve complex issues and improve software performance.
  • Maintain and update technical documentation to keep all stakeholders informed.
  • Monitor and analyze system performance to identify potential issues and implement preventive measures.
  • Assist in software deployment and configuration to meet client requirements and expectations.
  • Train and mentor junior support engineers to enhance the overall technical support capability.
  • Stay updated with the latest industry trends and technologies to provide innovative support solutions.

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