Homeowner relationship Manager

4 weeks ago

Panjim, India Lohono Stays Full time


Join the Lohono Stays Team

At Lohono Stays by Isprava, we redefine luxury vacations for discerning travelers by offering upscale homestays across iconic holiday destinations in India and Southeast Asia. Our portfolio boasts over 250 exceptional homes in Goa, Phuket, Koh Samui, Alibaug, Lonavala, Coonoor, and Bali, each meticulously managed to ensure guests enjoy a flawless and immersive experience.

Role: Manager - Account Manager
As the face of our homeowner relations, you'll play a vital role in ensuring seamless communication and satisfaction for our homeowners. You will manage requests, address concerns, and ensure exceptional experiences, working closely with our well-trained teams. If you're an experienced customer service professional with a background in the luxury travel or hospitality sector, we would love to hear from you.

Key Responsibilities:

  • Serve as the primary point of contact for homeowners
  • Coordinate across teams to resolve queries efficiently
  • Maintain trackers and reports to enhance our service quality
  • Collect feedback and ensure prompt query resolution

Requirements:

  • Bachelor's in Hotel Management/Travel and Tourism
  • 7-8 years in Guest Relations or Customer Service
  • Strong communication, problem-solving, and organizational skills

Join us in creating unforgettable experiences at Lohono Stays. Apply now and be part of our mission to elevate luxury hospitality

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