Customer Relationship Management Executive

7 days ago

Panjim, India ALYF Full time

Job Title:  Customer Relationship ExecutiveLocation:  GoaCompany:  SOAL – Vacation Rental ManagementExperience:  3 – 5 years in client servicing, hospitality, real estate, or relationship managementBudget : upto 5 lacs P.AAbout SOALSoal is a premium vacation rental management company committed to maximizing rental income for homeowners while delivering five-star guest experiences. From full-service property care to seamless guest management, we handle it all so our partners enjoy a worry-free ownership experience.Role OverviewAs a Customer Relationship Manager at Soal, you will be the face of our brand for property owners. You’ll play a key role in maintaining long-term relationships, managing critical operations, and driving growth through new acquisitions and referrals.Key Responsibilities· Owner Relationship Management:Serve as the primary point of contact for homeowners; build trust and long-term rapport through consistent and meaningful communication.· Regular Engagement:Schedule and conduct regular calls, meetings, and property visits to address concerns, update owners on performance, and share insights.· MIS Management & Reviews:Maintain updated MIS reports and dashboards. Present performance metrics, rental reports, and property updates to homeowners regularly.· Issue Resolution:Handle owner escalations with speed and empathy. Coordinate with internal teams to resolve operational issues and ensure owner satisfaction.· Referrals & Growth:Encourage and convert referrals from existing owners for both ALYF and StayALYF business lines.· Agreement Management:Oversee onboarding, renewals, and execution of property management agreements in coordination with the legal and operations teams.· New Property Acquisition:Actively identify and onboard new properties by pitching StayALYF’s value proposition to prospective homeowners.Requirements· 3–5 years of experience in relationship management, sales, hospitality, or real estate· Excellent communication, negotiation, and interpersonal skills· Strong problem-solving mindset with a customer-first approach· Proficiency in using CRMs, Excel, and Google Workspace tools· High ownership and accountability, with the ability to work independently· Willingness to travel locally for meetings and property visitsWhat You’ll Love About Working with Us· A dynamic, people-first company culture· Exposure to the luxury hospitality and real estate ecosystem· Growth opportunities across multiple business verticals· A chance to build meaningful relationships with HNIs and property owners

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