Assistant Manager

1 month ago


noida, India Genpact Full time

HIRING FOR ASSITANT MANAGER | NOIDA | US SHIFTS | WORK FROM OFFICEResponsibilitiesDevelop and assess collection strategies to optimize the recovery of outstanding balances.Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.Track and follow up on customer payment promises related to settlements.Escalate accounts and take necessary actions for resolution, including legal steps.Prepare documentation/reports for governance meetings with Key Accounts Managers.Manage bad debt write-offs, including forecasting, approval, and reconciliation.Initiate refund requests for credit balances upon customer request.Perform customer accounts reconciliation.Respond to inquiries from customers or internal stakeholders regarding account reconciliations.Engage resolution owners for timely dispute resolution.Research and resolve disputes, including collaboration with internal and external stakeholders.Provide support for escalated dispute cases and inform customers of resolution outcomes.Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.Qualifications we seek in youMinimum qualificationsBachelor’s degree in finance, Accounting, or related fieldRich experience in collections, dispute resolution, deductionsStrong analytical and problem-solving skills.Excellent communication and negotiation abilities.Previous experience in governance meetings and managing relationships with Key Accounts ManagersPreferred qualificationsDetail-oriented with a focus on accuracy and continuous improvement.Familiarity with industry regulations related to collections and deductions.In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.Hands-on experience in navigating complex collections and dispute scenarios.Please share your updated resume on


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