Assistant Manager
2 weeks ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Manager - Transport Management
In this role we are looking for transport Manager in service delivery in accordance with Genpact critical metrics and SLA to Lead all Transport related requirements for Genpact with user happiness levels and maintain Genpact standards on deliverables.
Responsibilities
1) Transport Management
• Assist Site transport Manager in service delivery in accordance with Genpact critical metrics and SLA.
• Lead all Transport-related requirements for Genpact with user happiness levels and maintain Genpact standards on deliverables.
• Coordinate with Organization’s Managers & the Business Units on smooth operations.
• Lead a program of weekly inspections to ensure accurate transport operations is upheld.
• Recommend continuous quality improvement practices across all sites.
• Innovation towards workplace excellence under transport as a function
• Build outstanding User experience at the workplace and by crafting user friendly processes.
• Lead the Ticket Management tool for the respective site and reach the critical metric goals.
• Have a creative thought process on various services for the users and transport operations.
• Plan change in program, delivery, communications, use the resources on ground and vendors aptly for Organizations benefit.
• Innovations, complex changes, Macro look out, setting expectations through drawing right programs.
• Ensure full compliance with all local and governmental regulations and legislations Managing the transport Metrics like VU, OTA, OTD etc. for the location.
2) People Management/ Engagement:
• Ensure high staff morale, trust and work ethics amongst drivers and supervisors, coordinate with the city transport lead - on the implementation various initiatives, ensure an environment that supports partnership, co-operation, and performance excellence within team.
3) Finance Management
• Insight and lead transport budget for the financial year, forecast of monthly & quarterly expenses if any and adherence to the budget forecast and spend.
4) Risk Management
• Assist Site Transport Leads in ensuring site risk management programs including audits are implemented and maintained and carry out critical issue and incident reporting procedures.
5) Client Management
• Proactively engage partners to ensure that on site client’s expectations are met through high level of customer service; Build and develop effective client / partner relationships across multiple levels; Provide a reciprocal environment with client and customers ensuring high levels of engagement.
6) Procurement & Vendor Management
• Ensure vendors are well-managed, delivering services on time and within budget; Understand the vendor procurement processes align with agreed client procurement guidelines.
Qualifications we seek in you
Minimum Qualifications
• Graduate in any field.
Preferred Qualifications/ Skills
• Knowledge of transport management and transport tools.
• Experience in service industry is desirable.
• Should have a good grasp of contracts, policies and procedures related to IT and ITES
• Established ability to influence actions without direct leadership responsibility for teams or processes with a confirmed ability to build links within a matrixed environment (both cross-functionally and cross-business)
• Ability to lead and execute efficiently at all levels of the organization.
• Outstanding interpersonal skills - both written and verbal - with a confirmed ability to communicate to all "customers" internally and externally to the business.
• Proficient to work on high bandwidth and support variety of Business needs.
• Ability to meet tight deadlines; ability to prioritize and plan, coordinate, and execute on assignments, peer manage relations with colleagues of other fields.
• Analytical ability, creativity, and sound judgment in resolving site level issues.
• Ability to create management dashboard for reviews.
• Prior experience in team management preferred. Relevant exp in a team management role will be an added advantage.
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